Event Alert: Upcoming NICE Events to Highlight How Optimizing Customer Dynamics Revolutionizes Customer Loyalty, Compliance, and Operational Efficiency
RA'ANANA, Israel, March 25 /PRNewswire-FirstCall/ -- NICE Systems Ltd. (Nasdaq: NICE), a leading global provider of advanced solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance to drive business performance, reduce risk and ensure safety, announced today that it will be hosting a number of events to present how NICE SmartCenter along with the newly introduced Intent-to-Insight-to-Impact methodology is helping organizations optimize Customer Dynamics, thereby improving customer loyalty and retention, regulatory compliance, and operational efficiency.
NICE and CRMxchange will hold a webcast on Customer Dynamics on March 25, 2010, Customer Dynamics . . . It's All About Intent. This session will present how understanding, leveraging and improving Customer Dynamics - the multi-faceted exchange of information, ideas, opinions, and commerce that occurs continuously between businesses and their customers – creates a huge opportunity to optimize operations, and differentiate and grow the business through exemplary service and improved profitability. Guest speaker will be Barb Bleiler, Manager, Provider Management, at leading US health insurance services provider, WPS Group. For more information, please see http://www.crmxchange.com/webcast/customer_intent/nicefeb10.asp.
NICE will be facilitating a roundtable at the upcoming Frost & Sullivan Contact Center East event in Florida on Tuesday, April 20th. The topic to be covered is "Hear Today or Gone Tomorrow: What You Can Do to Turn Churn Around."
NICE will also be sponsoring a webcast on April 22nd, 2010 with Call Centre Focus, leading UK website covering the call center industry (www.callcentre.co.uk), about Harnessing Customer Dynamics.
At the upcoming NICE annual customer event, Interactions 2010, to take place on May 3-6, 2010, in Grapevine, Texas, NICE executives and customers will discuss how NICE SmartCenter with real-time interaction analytics and the Intent-to-Insight-to-Impact methodology provides a suite of powerful integrated business solutions and best-in-class applications that capture, analyze and impact interactions in real time across all customer touch points. The result is enhanced business and operational performance, improved customer satisfaction and increased effectiveness of sales and marketing.
About NICE SmartCenter
NICE SmartCenter is the premier solution suite for helping companies optimize Customer Dynamics, with unique capabilities for capturing customer and business intent, analyzing interactions and transactions for insight, and generating impact on the interaction and the business. NICE SmartCenter includes pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording, quality management, workforce management, cross-channel interaction analytics, including speech analytics, real-time guidance, and performance management. The business solutions capture, analyze and impact customer interactions in real time, across a variety of channels, from audio, email and chat to social media and text messaging. The solutions include nine packaged offerings: Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, First Contact Resolution Optimization, Average Handle Time Optimization, and Compliance Management. These solutions can be deployed on premise, in a hosted model, or via a managed service, and can be implemented stand-alone or fully integrated with customer relationship management and business intelligence solutions.
About NICE Systems
NICE Systems (Nasdaq: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including more than 80 of the Fortune 100 companies. More information is available at http://www.nice.com.
Corporate Media |
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Galit Belkind |
NICE Systems |
+1 877 245 7448 |
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Daphna Golden |
NICE Systems |
+1 877 245 7449 |
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Trademark Note: 360 degrees View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Messr Yalon, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
SOURCE NICE Systems Ltd.
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