Enterprise Rent-A-Car Sweeps Car Rental Category at 2016 TravelAge West WAVE Awards
Brand Recognized as Industry Leader in Travel Agent Support and Client Satisfaction
ST. LOUIS, June 29, 2016 /PRNewswire/ -- Enterprise Rent-A-Car swept the car rental category at the 2016 TravelAge West WAVE (Western Agents' Votes of Excellence) Awards, earning top honors for Best Travel Agent Support and Highest Client Satisfaction.
Honorees were recognized in 68 categories that spanned the cruise, tour operator, airline, rail, car rental, travel insurance, GDS, hotel and resort and destination travel fields. The awards gave travel agents in the Western U.S. the opportunity to recognize the outstanding qualities and services of their travel supplier partners.
"Creating strong relationships with our travel agent partners continues to be a high priority for Enterprise," said Jeff Coggin, assistant vice president of travel agency sales for Enterprise. "That's why the WAVE awards are particularly meaningful. Earning such positive feedback from our travel agent partners confirms that our efforts to provide outstanding client service are being well received."
Travel agents throughout the 15 Western states and readers alike were invited to vote on a list of award finalists chosen by TravelAge West. The editorial staff made their initial selections based on product analysis, on-site visits, a survey of a select group of travel agents and online research.
"The WAVE Awards are a great gauge of how travel companies are perceived by agents," said Ken Shapiro, editor-in chief of TravelAge West. "Our readers are always enthusiastic about supporting the companies that are great to work with and that consistently deliver for travelers."
From the beginning, Enterprise has focused on providing complete customer satisfaction, and the brand continues to be recognized throughout the travel industry as a leader in customer service. Earlier this year, Enterprise tied for the highest customer experience score among car rental companies in the 2016 Temkin Experience Ratings, one of the most comprehensive benchmarks of customer experience.
In addition, Enterprise recently took home Platinum in MONEY Magazine's Best in Travel Awards 2016. In granting the Platinum designation, MONEY Magazine noted that Enterprise was the "runaway winner" when it came to customer satisfaction, scoring top marks for its fleet, reservation process, pickups and returns, and attention to customer service. Enterprise also ranked as a top car rental provider in the Travel + Leisure World's Best Awards.
For more information about Enterprise Rent-A-Car, visit www.enterprise.com.
About Enterprise Rent-A-Car
Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand known for an extensive network of convenient locations, affordable rates and outstanding customer service. Enterprise has been ranked on BusinessWeek magazine's annual list of "Customer Service Champs" for four years in a row. The Enterprise Rent-A-Car brand is owned by Enterprise Holdings Inc., the world's largest car rental provider – as measured by revenue, fleet and employees – and part of a global network exceeding 9,000 offices and 1.7 million vehicles throughout more than 80 countries and territories.
In total, the annual revenues of Enterprise Holdings and its affiliate, Enterprise Fleet Management, rank near the top of the travel industry, ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies.
This press release and car rental industry news are available in the Enterprise Holdings Press Room.
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SOURCE Enterprise Rent-A-Car
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