Ellucian Enrolls Jive-x To Help Institutions Further The Mission Of Higher Education

New state-of-the-art community facilitates peer-to-peer networking and best practice sharing for 50,000 Ellucian users

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Mar 05, 2015, 08:00 ET

PALO ALTO, Calif., March 5, 2015 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today announced that leading higher education software and services provider Ellucian selected the Jive-x external community solution to power its new customer community. Named "eCommunities," this self-service solution empowers all college and university administrative offices with one place to connect, communicate and collaborate on best practices that help further the mission of higher education.

@jivesoftware ~ working better together.

Ellucian was established in 2012 following the merger of two leading higher education technology providers. The company integrated these businesses under the Ellucian umbrella and is working to unify the customer experience across multiple product offerings. In support of this strategic initiative, Ellucian decided to modernize its support systems by replacing multiple legacy customer communities with one intuitive Jive-x based solution that brings together collaboration, training and education, and various other customer tools.

"We deliver solutions that help our global community of more than 2,400 colleges and universities better serve faculty, staff and students, and an important enabler of that success is giving our customers an active virtual community for idea sharing and problem solving," said Garland Hall, senior vice president of customer success at Ellucian. "By unifying our overall customer experience within Jive's intuitive external community solution, we've made it significantly easier for our customers to find the information they need and get more out of their investment in our products. We chose Jive to support this critical initiative because it met all of our key requirements out of the box in a flexible platform that we could quickly customize and get up and running in an incredibly tight timeframe."

"eCommunities" gives Ellucian users worldwide access to peer-to-peer support and networking, supported by powerful search and a seamless experience across devices. Ellucian representatives can answer customer questions directly in the community, and leverage it to keep members informed of product roadmap information, software updates and other important news. As the company gears up for its annual Ellucian Live conference this April, the new online community will also support and extend communications and content surrounding the in-person event.

With the help of Jive partner JCS Consulting, Ellucian quickly deployed Jive-x, and launched its new community for its diverse audiences. Over time, Ellucian will leverage Jive's analytics capabilities to track and optimize the impact of the community, and also plans to add single sign-on capabilities, as well as support case submissions and other new features.

"World class software companies like Ellucian recognize the value and the impact best-in-breed community solutions like Jive-x can have for their businesses," said Chris Masino, senior vice president of worldwide sales, Jive Software. "By bringing all of its customers together in one easy-to-use community, Ellucian will empower these higher education organizations to connect with their peers from around the world, while simultaneously boosting brand affinity and decreasing support costs."

Ellucian's comprehensive suite of software solutions and services includes student information systems (SIS) Banner® and Colleague®, finance and HR systems, recruiting and retention systems, among other offerings.

Ellucian is one on a long list of technology organizations that use Jive-x to connect, communicate and collaborate with their customers and partners. Companies like Akamai Technologies, Hitachi Data Systems, McAfee, Solarwinds, and Tableau turn to Jive's cloud-powered external community solution to power more effective knowledge sharing and customer support. Jive-x helps businesses around the world increase customer satisfaction, brand affinity and repeat business.

About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.

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SOURCE Jive Software