eGate Solutions Executive to Discuss the Big Data Opportunity and Convergence of Onboard Services and Passenger Experience During the 2014 Passenger Experience Conference

Who:

Simon de Montfort Walker, president and managing director, eGate Solutions, a leading provider of service planning and fulfillment solutions for the travel industry.

What:

Moderated by Rick Lundstrom, editor-in-chief, PAX International, Walker will deliver a standalone presentation titled, "Big Data Creates Big Opportunity for Onboard Sales and Improved Customer Experience." Walker's presentation will detail how today's consumer expectations have changed, driving increased demand for instant and tailored customer experiences. The presentation will delve into how these new consumer expectations will further drive the merging of frontline services with back office planning. Walker's presentation will also explore how airlines can better anticipate buying trends and more effectively control inventory and manage supply chain demand by using the data collected from their everyday activities and passenger behavior. The presentation will focus on:

- The benefits of adopting a more integrated approach to onboard service delivery and passenger experience

- How other industries, like hospitality and retail, use business intelligence to gain flexibility in the services they deliver

- Next-generation business intelligence-enabled technology for the onboard services business

- Potential challenges of adopting a business intelligence-driven business model

Walker will also participate in a panel presentation and audience Q&A titled, "Maximizing the Sales Onboard Offer and Improving the Bottom Line." Lundstrom will moderate the panel.

Where:

Passenger Experience Conference

Washington State Convention Center

800 Convention Place, Seattle, Wash. 98101-2350

When:

Walker will deliver his standalone presentation on Tuesday, October 14 at 11:30 a.m. EDT (2:30 p.m. PDT). The panel presentation and audience Q&A will follow Walker's standalone presentation on Tuesday, October 14 at 11:50 a.m. EDT (2:50 p.m. PDT).