eFaucets.com Dials Up Fonality for Customer Service

RACINE, Wis., Feb. 9, 2015 /PRNewswire/ -- eImprovement LLC announced today that it has selected Fonality PBxtra Call Center Edition as its new contact center solution for the leading online kitchen and bath retailer eFaucets.com. In today's environment customers are more demanding than ever. Give them bad service, drop a call or take too long to answer and they may run to a competitor.  Fonality's Contact Center solution makes it easy to provide customer service and sales reps, call agents, employees and managers with the communications tools they need to serve customers efficiently. Fonality's saying is that you don't have to work in the contact center to provide quality customer service. You just need the right communication solution.

Photo - http://photos.prnewswire.com/prnh/20150209/174259
Photo - http://photos.prnewswire.com/prnh/20150209/174258

This VOIP system increased our functionality while also being very cost effective and cutting our traditional phone bill in half," said Michael Fox, President/CEO at eImprovement. "The Fonality system is very flexible, allowing us to expand and plug in phones wherever we decide to work or operate. The call center recently moved floors during a remodel and we were able to move all the phones upstairs in an hour. We could not have done that on our old PBX."

The Fonality PBxtra Call Center Edition improves the management of Call Center Personnel and will allow the company to provide better service to its customers. The robust reporting features help improve staffing levels to meet the demands of customers.  A higher quality experience to customers will reduce eFaucets complaints and improve eFaucets reviews. The Fonality Platform along with SIP trunk service from Fusion, allows the call center to burst the number of lines based on seasonal call volume. That's the benefit of an Internet Based phone service to auto adjust the number of calls coming in.

Fonality provides business phone systems and contact center solutions designed specifically for growing businesses. As the only provider that can deliver the same user experience in the cloud or on-premise, Fonality equips companies with innovative features that easily scale with growth and allow them to boost productivity, communicate more efficiently and reduce costs. For more information, visit www.fonality.com  

About eImprovement.com Network Stores

eImprovement.com, LLC, parent of eFaucets.com has quickly become the leading destination in online decorative plumbing and faucet sales by striving to provide shoppers with the best possible service and selection. eFaucets is consistently recognized as an online leader of faucets, sinks, fixtures and accessories for the kitchen and bath with brands like Kohler, Delta, Moen and Grohe. eFaucets.com currently showcases hundreds of thousands of products from over 200 faucet and plumbing fixture brands. eImprovement is headquartered in Racine, WI with distribution centers nationwide along with a brick and mortar showroom business. For further information, visit eFaucets.com.

Media Contact:
Gavin Martin
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SOURCE eImprovement.com LLC