Edward Jones Ranks Highest in Investor Satisfaction, According to J.D. Power and Associates 2012 Full Service Investor Satisfaction Study(SM)

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May 10, 2012, 08:15 ET

ST. LOUIS, May 10, 2012 /PRNewswire/ -- For the sixth year out of the past eight, financial-services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power and Associates 2012 Full Service Investor Satisfaction Study(SM), the firm announced today.

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The study measures overall investor satisfaction with full service investment firms based on seven factors: investment advisor, investment performance, account information, account offerings, commissions and fees, website and problem resolution.

Edward Jones places its branch offices in the communities where its clients – long-term individual investors – live and work. This practice, which enables its branch teams to provide personalized service to all clients, has helped the firm attain the highest score in the "Investment Advisor" category of the study.

"We are gratified that our clients find it convenient to work with us on their long-term financial goals," Edward Jones Managing Partner Jim Weddle said. "We enjoy working one-on-one with our clients and believe that builds a collaborative relationship."

Edward Jones also received high marks in the "Account Information" category, an important factor in the study.

"Hearing that we did particularly well in the account information factor is especially meaningful as we strive to help our clients make sense of investing," Weddle said.

Edward Jones' overall score climbed 15 points over last year, highest among the 14 largest firms rated as well as 28 points above the industry average.

Edward Jones ranked highest in investor satisfaction by J.D. Power and Associates in 2010 and 2009, from 2005 through 2007, and in a tie in 2002, when the study began. Edward Jones in Canada ranked highest in the J.D. Power and Associates Canadian Full Service Investor Satisfaction Study in 2006 through 2008.

The 2012 Full Service Investor Satisfaction Study is based on responses from 4,378 investors who primarily invest with one of the 14 firms included in the study. The study was fielded in February 2012.

About Edward Jones
Edward Jones provides financial services for individual investors in the United States and, through its affiliate, in Canada. Every aspect of the firm's business, from the types of investment options offered to the location of branch offices, is designed to cater to individual investors in the communities in which they live and work. The firm's 12,000-plus financial advisors work directly with nearly 7 million clients to understand their personal goals -- from college savings to retirement -- and create long-term investment solutions that emphasize a well-balanced portfolio and a buy-and-hold strategy. Edward Jones embraces the importance of building long-term, face-to-face relationships with clients, helping them to understand and make sense of the investment options available today.

Edward Jones, which ranked No. 5 on FORTUNE magazine's "100 Best Companies to Work For 2012," is headquartered in St. Louis. The Edward Jones Web site is located at www.edwardjones.com, and its recruiting Web site is www.careers.edwardjones.com. Member SIPC.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on full-service investor satisfaction, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SOURCE Edward Jones