Easy Call Management With Touch Screen

ANDTEK's IP Telephony Solution Creates Phone Call Statistics

News provided by

ANDTEK GmbH

Mar 23, 2010, 12:00 ET

MUNICH and HALLBERGMOOS, Germany, March 23, 2010 /PRNewswire/ -- With "AND Desktop AC", phone calls can be managed directly with a touch screen on large-screen displays. The attendant console software of the unified communications specialist ANDTEK allows a complete overview about all phones within the company. Moreover, the solution generates phone call statistics and is predestined for finance companies and insurance companies as well as call centers.

With "AND Desktop AC" users can get detailed information about a caller, like for example the customer number, order information or information about the last contact date.

The attendant has the possibility to get a complete overview of the status of all phones within the company by means of the so-called BLF function (Busy Lamp Field) in a quick and safe way. Ideally, this is done on a large secondary display via touch screen and the attendant knows immediately if there are active internal or external phone calls.

A further advantage of "AND Desktop AC" is the so-called wallboard function, generating not only an overview of the status of phones but also statistics. This also includes service level information like the average duration of a call, number of accepted or missed phone calls, etc. Banks, insurance companies and call centers value such type of information since it provides important information to enhance customer satisfaction.

The attendant console solution is of special value to integrate existing corporate directories and address directories as well as databases, since they are directly integrated into the attendant console. With only one query the attendant has the possibility to search in all data sources simultaneously and can connect the caller directly with the right person.

    Press Contact:
    Fuchs Pressedienst und Partner
    Phone: +49(0)8231-6093536
    [email protected]

SOURCE ANDTEK GmbH

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

icon3
440k+
Newsrooms &
Influencers
icon1
9k+
Digital Media
Outlets
icon2
270k+
Journalists
Opted In
GET STARTED