DocuTrac Announces New Director of Technical Support

HAGERSTOWN, Md., Aug. 5, 2013 /PRNewswire/ -- DocuTrac, Inc. a leading developer of software for the behavioral health industry announced today the addition of Kevin O'Shaughnessy as Director of Technical Support Services.  Mr. O'Shaughnessy will be responsible for overseeing and managing all aspects of technical support services to ensure that DocuTrac's customers receive exceptional service.

Mr. O'Shaughnessy comes to DocuTrac with extensive experience in IT management having previously worked with the Department of Homeland Security, the Transportation Security Administration, First Potomac Realty Trust, and NCRIC Group, Inc. a medical malpractice insurance company. During his career Mr. O'Shaughnessy has managed many technical support teams and gained extensive knowledge of database and networking systems.   

The experience customers have the first time they call for support forms a lasting impression and we want to be sure it is positive." said Scott Van Dermark, Director of Sales. The behavioral health technology field has become very competitive and since support representatives are dealing with customers daily, they can affect sales in a big way. With our continuing growth in sales, hiring Mr. O'Shaughnessy ensures the ability of our technical team to keep pace with support requests."

"We are excited to have Kevin as part of our management team and feel strongly that he will prove a great asset to DocuTrac in bringing our level of technical service to the highest standard," stated Arnie Schuster, Ph.D., President of DocuTrac. He went on to say that "The technical service we offer our customers is just as important as the products we sell. It's our goal that they both exceed customer expectations for quality."

DocuTrac develops electronic medical records and practice management software. Their products include a certified Enterprise EMR system for large behavioral health and substance abuse treatment facilities, as well as shrink wrapped client-server software and a cloud hosted solution, QuicDoc® Office, which includes Office Therapy® for billing. For more information about DocuTrac and their products visit www.docutracinc.com or call 800-850-8510.

SOURCE DocuTrac, Inc.