DJI Introduces Enterprise Shield Drone Protection Service Plan

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Jul 26, 2018, 09:00 ET

New Customizable Plan Delivers Comprehensive Repair And Replacement Services For Commercial Drone Fleets

NEW YORK, July 26, 2018 /PRNewswire/ -- DJI, the world's leader in civilian drones and aerial imaging technology, today announced DJI Enterprise Shield, a new customizable drone protection service plan designed to meet the diverse needs of today's commercial drone operators. DJI Enterprise Shield is the first comprehensive coverage plan of its kind that covers DJI's trusted line of enterprise products, providing broad accident coverage, repair and replacement services, free shipping and rapid delivery, and the option to share coverage across a fleet of enterprise products.

"Professional drone operators rely on DJI systems to complete their missions with high performance and minimal downtime, and they have told us they want that same level of reliability and flexibility in an aftersales solution," said Jan Gasparic, Head of Enterprise Partnerships at DJI. "This was the inspiration behind DJI Enterprise Shield – a plan that gives our enterprise customers the peace of mind they need to focus on their missions."

DJI Enterprise Shield is available in two tiers and protects a variety of DJI Enterprise products including the Matrice 200 Series drones and the Zenmuse Z30, X4S, X5S, XT and XT2 payloads. It provides coverage for one year from activation and covers a broad range of situations including those caused by pilot error, signal interference, and water damage.

Enterprise Shield Basic

Enterprise Shield Basic covers two product replacements for damaged DJI drones and payloads (with the exception of XT and XT2) covered by the plan within the one-year coverage period, at a small corresponding fixed fee. Free two-way ground shipping is used when sending products in for replacement. Replacement products issued under Enterprise Shield Basic meet new product performance and reliability standards.

Enterprise Shield Plus

Enterprise Shield Plus covers unlimited repair services and product replacements to damaged drones and payloads within the coverage amount selected by the customer. Free two-way overnight shipping is used to send operators a new product in exchange for their damaged product. The plan also covers free repair services for DJI's Zenmuse XT and Zenmuse XT2 thermal camera payloads. DJI will provide operators with the option to use a replacement device on loan for these payloads while their original product is under repair. Enterprise Shield Plus also provides the option to share coverage across multiple DJI products, helping commercial drone operators protect an entire fleet using one plan.

Enterprise Shield Plan Comparison

Service	Enterprise Shield Basic	Enterprise Shield Plus
Product Repair Service	No	Yes
Product Replacement Service	2	Unlimited
Product Replacement Fee	Small fixed fee depending on product	Free
Shipping Speed	Free Two-day Ground	Free Overnight
XT & XT2 Repair Service	No	Yes
Shared Fleet Coverage	No	Yes

Availability

Enterprise Shield is available today for DJI customers in the United States, Canada, and Mainland China. Enterprise Shield only provides services in the country or region where it is purchased.

For more details, including information on specific pricing and replacement costs, supported product models, and detailed parts coverage, please visit the DJI Enterprise Shield website at https://enterprise.dji.com/enterprise-shield.

About DJI

DJI is a global leader in developing and manufacturing civilian drones and aerial imaging technology for personal and professional use. DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial photography and filmmaking equipment and platforms more accessible, reliable and easier to use for creators and innovators around the world. DJI's global operations currently span across the Americas, Europe and Asia, and its revolutionary products and solutions have been chosen by customers in over 100 countries for applications in filmmaking, construction, inspection, emergency response, agriculture, conservation and many other industries.

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SOURCE DJI