DISH Network Tops Satellite and Cable in American Customer Satisfaction Index

Subscribers most satisfied, most loyal and have fewest complaints

News provided by

May 18, 2010, 09:45 ET

ENGLEWOOD, Colo., May 18 /PRNewswire-FirstCall/ -- DISH Network L.L.C., America's fastest-growing pay-TV provider, is now No. 1 in customer satisfaction among satellite and cable companies, according to the American Customer Satisfaction Index (ACSI).

In this year's survey, DISH Network scored a 71 for customer satisfaction – a significant seven-point increase from 2009 and well above the 2010 pay-TV industry average of 66. DISH Network scored three points higher than DirecTV, four points higher than Cox, 10 points higher than Comcast and Time Warner, and 11 points higher than Charter. Phone companies Verizon and AT&T rated highest in the category with scores of 73 and 72, respectively.

In addition to receiving the highest scores for customer satisfaction among satellite and cable companies, DISH Network topped satellite and cable in customer loyalty and perceived value. DISH Network also received the fewest complaints in the entire industry for the second year in a row, and advanced in areas of customer expectations and perceived quality, with scores above the industry average.

"DISH Network's dramatically-improved ranking in the ACSI survey is testimony to the considerable strides we made over the past year to re-establish our leadership in customer service," said Charlie Ergen, Chairman, President and CEO of DISH Network. "We know our customers have many choices when it comes to TV, which is why we remain committed to providing them with best-in-class service at an unmatched value."

The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers, and reflects customers' overall satisfaction with the service. Consumers were surveyed in the first quarter of 2010 for their ratings about perceived overall quality, perceived value and expectations. The ACSI survey is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality and the international consulting firm CFI Group.

About DISH Network

DISH Network L.L.C., a subsidiary of DISH Network Corporation (Nasdaq: DISH), provides more than 14.3 million satellite TV customers, as of March 31, 2010, with the highest quality programming and technology at the best value, including the lowest all-digital price nationwide. Customers have access to hundreds of video and audio channels, the most HD channels, the most international channels, state-of-the-art interactive TV applications, and award-winning HD and DVR technology including 1080p Video on Demand and the ViP®722 HD DVR, a CNET and PC Magazine "Editors' Choice." DISH Network Corporation is included in the Nasdaq-100 Index (NDX) and is a Fortune 200 company. Visit www.dish.com, follow on Twitter, @dishnetwork (www.twitter.com/dishnetwork), or become a Fan on Facebook, www.facebook.com/dishnetwork.

SOURCE DISH Network Corporation