Digital Trends in the Global BFSI Sector 2019-2020 - New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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Apr 16, 2020, 14:30 ET

DUBLIN, April 16, 2020 /PRNewswire/ -- The "Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019" report has been added to ResearchAndMarkets.com's offering.

One of the largest pain points in the financial services industry is the continued need to serve customers with personalized and intelligent sales, marketing, advice, and service. Eliminating silos and creating a collaborative environment is essential to delivering consistent, efficient, and seamless customer service as well as improving brand loyalty. The latter is crucial for continued success in this increasingly competitive environment. In the near future, this battleground of banking will be its greatest opportunity as well as risk.

The overall research objective is to measure the current use and future decision-making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Solutions, Customer Experience Management, Cyber Security, Artificial Intelligence, Internet of Things, Blockchain (DLT), and Enterprise Information Management.

The research aims to:

Understand the IT-related challenges organizations face today
Monitor the status of digital transformation
Assess the current and future use of business communications technologies
Evaluate factors that drive investments in communications technologies
Gauge IT and communications trends
Appraise available IT budgets
Measure perceptions by CEO versus CIO
Discover opportunities in different regions and business sizes

Research Benefits

Identify key business objectives and challenges in this industry
Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue
Benchmark with competition and other industry leaders
Learn new ways to improve customer experience
Determine successful strategies to develop and retain a best-in-class workforce
Facilitate your digital transformation journey

Key Topics Covered

1. Research Objectives and Methods

Customer Research Objectives
Research Methodology
Benefits of this Analysis for the Financial Services Industry
Survey Methodology

2. Executive Summary

Strategic Imperatives for Growth, Global, 2019 to 2020
State of the Financial Services Industry, Global, 2019 to 2020
End User Preferences and Plans, Global, 2019 to 2021
Business Objectives, Global, 2019
Business Objectives by Region, Global, 2019
Business Objectives by CEO vs CTO/CIO, Global, 2019
Top IT Challenges, Global, 2019
Top IT Challenges by Business Size, Global, 2019
Top IT Challenges by Region, Global, 2019
Top IT Challenges by CEO vs CIO/CTO, Global, 2019
Top IT Drivers, Global, 2019
Top IT Drivers by Business Size, Global, 2019
Top IT Drivers by Region, Global, 2019
Top IT Drivers by CEO vs CIO/CTO, Global, 2019

3. Digital Transformation Implementation Strategies

Stage of Digital Transformation, Global, 2019
Top Business Processes to be Impacted by Digital Transformation, Global, 2019
How Digital Transformation Success is Being Measured, Global, 2019

4. Technology Investments 2019 to 2021

Digital Trends in Finance, Banking and Insurance - Phases of Digital Technology Implementation, Global, 2019 to 2021 and Beyond
Digital Trends in Finance, Banking and Insurance Industry - Key Technology Investments, Global 2019 to 2021
IT/Telecom Solutions Used Today, Global, 2019
IT/Telecom Solutions Investment Plan, Global, 2019
Primary Purchasing Channels, Global, 2019
Primary Purchasing Channels by Business Size, Global, 2019
Primary Purchasing Channels by Region, Global, 2019
Critical Decision Making Factors, Global, 2019
Top Solutions at Risk of Being Replaced, Global, 2019
Top Reasons for Solutions to be Replaced, Global 2019
Top Security Concerns Regarding IT, Global, 2019

5. Digital Evolution - Emerging Technologies Investments

Deployment of Digital Transformation, Global, 2019
Deployment of Digital Transformation by Business Size, Global, 2019
Stage of Digital Transformation, Global, 2019
Digital Transformation Plans Among Non-Users, Global, 2019
Development of Digital Transformation Solutions, Global, 2019
Stage of Digital Transformation, Global, 2019
Competitive Advantage of Digital Transformation, Global, 2019

6. Internet of Things

Top Reasons for IoT Investment, Global, 2019
Top Reasons for IoT Investment by Business Size, Global, 2019
Top Concerns Regarding IoT, Global, 2019

7. Artificial Intelligence

Top Reasons for Investment in AI, Global, 2019
Top Reasons for Investment in AI by Business Size, Global, 2019
Top Concerns Regarding AI, Global, 2019

8. Blockchain

Top Reasons for Investment in Blockchain, Global, 2019
Top Reasons for Investment in Blockchain by Business Size, Global, 2019
Top Concerns Regarding Blockchain, Global, 2019

9. Digital Transformation - IT Budgets and Plans for Investments

Annual Revenues, Global, 2019
Company's Revenue Growth, Global, 2019
IT/Telecom Budget, Global, 2019
Company's Revenue Growth, Global, 2019
Company's Global IT Budget Allocation, Global, 2019
Company's Global IT Budget Allocation by Business Size, Global, 2019

10. The Last Word

Three Big Predictions

11. Case Studies

Other Examples of Successful Digital Transformations

For more information about this report visit https://www.researchandmarkets.com/r/qe9wu9

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