Delta operations interruption: What customers need to know

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Aug 08, 2016, 02:02 ET

ATLANTA, Aug. 8, 2016 /PRNewswire/ -- A loss of power at Delta earlier today has impacted Delta operations worldwide. As of 1:30 p.m. ET the airline had cancelled 450 flights, while nearly 1,700 flights had been dispatched. Systems are improving and flights are resuming, but delays and cancellations continue.

"We're sorry for what customers are experiencing as we work to get our operation back on track," said Gil West, COO.

In the meantime, here are some things to know:

1. If you've been notified that your flight has been changed or rebooked, your original boarding pass will work at the gate for your new flight.

2. Customers can now check the status of their flight and conduct some rebooking options on delta.com of through the Fly Delta App.

3. If your flight is cancelled or significantly delayed, you are entitled to a refund. Even if your flight is not cancelled, you may make a one-time change to your ticket without fee. See details here.

4. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.

5. Unaccompanied Minors that have not yet begun their travel today will not be accepted for their flights. These customers will be able to rebook without fees for a later date.

About Delta
Delta Air Lines serves nearly 180 million customers each year. In 2016, Delta was named to Fortune's top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented five consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 335 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry's leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground. Additional information is available on the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub, Google.com/+Delta, and Facebook.com/delta.