Deloitte Study: Holiday Shoppers Planning to Make Retailers' Spirits Bright

NEW YORK, Oct. 23, 2018 /PRNewswire/ -- Shoppers may be writing longer "nice" lists for gifts and gatherings this holiday season, according to Deloitte's 33rd annual "Holiday Survey" of consumer spending intentions and trends.

First a toast, then the gifts and a little something for oneself

• Celebrating the season with others – including entertaining at home and socializing away from home – accounts for 40 percent, or $611, of survey respondents' holiday-related spending. That outpaces gifts, which make up 34 percent.
• Shoppers plan to purchase an average of 16 gifts and spend $525 on them, up 20 percent from $430 last year. Gift cards/certificates top the list with 54 percent of shoppers planning to make this purchase, while clothing comes in at a very close second (53 percent).
• In the spirit of self-gifting, just over half (51 percent) of respondents say they'll buy for themselves while shopping for others – an increase of 15 percentage points over the last five years. This group also appears to be festive, making food and liquor (42 percent) the No. 1 item they'll buy for themselves, followed by clothing (40 percent).
• Households plan to spend a total of $1,536 on the holidays this year, across all categories surveyed. The categories are gifts, seasonal entertaining at home or out with others; and non-gift holiday purchases such as holiday décor, home furnishings, non-gift apparel and other holiday-related spending.

Online spending set to capture the most dollars, with help from the stores

• This holiday season, 57 percent of total spend is expected to be online compared with 36 percent in stores, a drop of 10 percentage points for stores in the last four years.
• People will look for inspiration both in the stores and online. Two-thirds (66 percent) say they'll head to online retailers to do their research, and retail stores and online search engines tied for second place at 56 percent each.
• Online retailers (60 percent of shoppers) and mass merchant stores (52 percent) remain the top two shopping destinations, and are growing their lead year over year. They are followed by department stores (32 percent) and off-price retailers (28 percent).
• While more online shoppers plan to make purchases on their PCs (79 percent), the number buying on their phones jumped to 67 percent this year from 59 percent last year among mobile shoppers.

Holiday bargains keep shoppers merry and bright

• More than 4 in 5 people surveyed (82 percent) say promotions influence their holiday shopping. Nearly all (95 percent) said price discounts are the most appealing promotional offers, followed by free shipping (75 percent).
• Although more than three quarters of consumers (77 percent) plan to shop at the same retailers as last year, nearly the same amount (75 percent) are open to trying new ones. Better prices are the No. 1 reason they'd make a switch to a new retailer.
• A lot of purchases may be up for grabs among retailers this season. Nearly half (49 percent) of respondents say they don't yet have specific items in mind that they plan to buy, whether shopping in-store or online.

Early shoppers are the gift that keeps on giving

• "Early shoppers" – those who begin holiday shopping before Thanksgiving – account for 60 percent of respondents and are expected to spend 28 percent, or $370, more than those who start shopping later.
• Retailers will likely see traffic peak in late November (Nov. 16 – 30) with 72 percent of consumers planning to make purchases during this time.
• Looking ahead to traditional shopping days, 44 percent of people say they'll rely on Black Friday as they did in the past, while more (53 percent) will continue to count on Cyber Monday to do their holiday shopping. Reliance on these shopping days is down from last year.

"Almost half the people we surveyed said they think the economy will improve, the highest number we've seen in years," said Rod Sides vice chairman, Deloitte LLP and U.S. retail and distribution leader. "Strong sentiment is a great start, but if you're a retailer, it doesn't guarantee a record season. Respondents indicate they're shopping for a variety of reasons and occasions for themselves and others, and many shoppers remain uncertain about what they'll buy or where they'll buy it. Consumers are making several stops online and in the stores along the way to figure it out. Inspiration and influence are the notes retailers should try to hit this year to stand apart from their competitors."

Sides added, "Although the rate of online sales growth is accelerating faster than that of physical stores, retailers should put resources behind both to be relevant. Online convenience is a way of life for most people, but what a person buys is still influenced by what happens in the store. Shoppers also made it clear that promotions matter this time of year: More than 80 percent of consumers note their shopping will be influenced by promotions. The deals are always attractive, but there are a lot of other points of inspiration that can drive the sale."

Read the detailed survey results or visit Deloitte's annual "Holiday Survey" page with the full report and infographic.

About the survey
This survey was commissioned by Deloitte and conducted online by an independent research company from Sept. 6-13, 2018. It polled a national sample of 4,036 consumers and has a margin of error for the entire sample of plus or minus 1 to 2 percentage points.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including more than 85 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to make an impact that matters — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthy society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. 

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