Deloitte Receives ISO/IEC 20000-1:2005 Certification

Deloitte Recognized for Service Management Certification

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Feb 17, 2010, 10:30 ET

WASHINGTON, Feb. 17 /PRNewswire/ -- Deloitte has been issued a formal certification for the International Organization for Standardization (ISO) / International Electrotechnical Commission (IEC) 20000-1:2005 standard for Service Management. This certification was achieved by Deloitte's Healthcare Solutions Center of Excellence (HS-COE) at its Tulsa Application Service Center in Oklahoma.

The ISO/IEC 20000-1:2005 standard sets requirements for an IT Service Management system, including the expectation that the organization follows the necessary processes to deliver effective, consistent and high quality IT services. The focus on services, management systems and controls helps to ensure an integrated process approach to providing managed services. The standard is aligned with the IT Infrastructure Library (ITIL) framework, globally recognized as the set of best practices for IT Service Management. Certification under ISO/IEC 20000-1:2005 is the only objective way for an organization to demonstrate that its processes are compliant with ITIL.

"Armed with a strong team working on the necessary preparations, and an organization already performing at a high level, we were able to accomplish this certification very quickly and yield a phenomenal result of zero deficiencies in our process," said Mary Cassidy, principal, Deloitte Consulting LLP. "The certification will further demonstrate to our clients our continued focus on Service Management excellence. We are seeing more preference for this certification in both federal and commercial opportunities."

"This certification provides external validation that the Application Delivery Centers provide robust, reliable, consistent and documented application maintenance services to our clients," added Larry Calabro, principal, Deloitte Consulting LLP. "We expect the certification to provide further benefit beyond our healthcare work by further setting the services provided by our Tulsa Delivery Center apart from our competition."

About Deloitte

As used in this document, "Deloitte" means Deloitte Consulting LLP and Deloitte Services LP, which are subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

SOURCE Deloitte