Deloitte Digital Introduces CloudMix on Oracle

Announcing the next generation of CloudMix, a pre-integrated cloud application solution for enabling an effective customer experience

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Deloitte Digital

Mar 31, 2015, 12:00 ET

LAS VEGAS, March 31, 2015 /PRNewswire/ -- Organizations looking to deliver a meaningful customer experience through adaptive and responsive customer processes can now leverage Deloitte CloudMix on Oracle. Deloitte Digital announced today that CloudMix on Oracle is available to organizations running Oracle customer front-office cloud applications, and on-premise back-office tools.

Deloitte's CloudMix on Oracle is an offering within Deloitte's Safe Passage to Cloud* program, which aims to help clients assess their cloud readiness and take advantage of the business value cloud can bring to an organization. CloudMix on Oracle leverages Deloitte's leading practices for industries, along with Oracle's customer cloud solutions and enterprise technologies, to enable customer-centric processes, the first of which is Campaign-to-Cash. The Campaign-to-Cash process that is embedded within CloudMix on Oracle incorporates the latest customer engagement tools, including social media and mobility, to listen to customers' needs and to help serve them however they choose to transact.

"There are many vertical cloud solutions in the marketplace, most of which have deep functional strengths, but these applications generally don't talk to each other or to back-office systems," explained Carmine Cutone, Director, Deloitte Consulting LLP, and Leader of the Oracle Customer Practice within Deloitte Digital. "Our clients expressed a need to integrate these 'cloud silos' into cohesive end-to-end processes, and we have responded — first by building out the CloudMix concept and now by powering it with Oracle products."

The features and capabilities of Deloitte CloudMix on Oracle include:

Pre-configured leading industry capabilities on Oracle customer cloud applications
Cloud to on-premise integration with Oracle Enterprise Resource Planning (ERP) with future release to include integration with Oracle ERP Cloud
Agile implementation approach for rapid deployment
Cohesive execution of end-to-end business processes, including Campaign-to-Cash

CloudMix on Oracle is the next step in creating a connected sales, service, CPQ (configure-price-quote) and marketing cloud ecosystem based on an end-to-end Oracle technology stack. The vision of CloudMix on Oracle is to deliver full visibility across both the front and back office, enabling organizations to realize the potential benefits of lower total cost of ownership and an integrated user experience. Future releases of CloudMix on Oracle are anticipated to include multichannel customer touch, industry tailored solutions, and additional end-to-end business processes, such as Procure to Pay and Insight to Action.

"The cloud is the cornerstone of digital transformation," said Jeffrey Davis, Global Oracle Leader, Deloitte Touche Tohmatsu Limited. "CloudMix on Oracle is one of several solutions Deloitte has developed that brings together a range of Oracle solutions, knitting them together with Deloitte Digital, analytics, Oracle Cloud solutions, Oracle on-premise applications and technology. Wherever a company stands on its digital journey, CloudMix on Oracle can help it move to the next level."

Deloitte will serve as a platinum sponsor of Oracle's Customer Experience Conference, March 31 to April 2, 2015 at the Venetian Hotel in Las Vegas.

*Deloitte's Safe Passage to the Cloud program provides a structured approach to exploring the many questions finance and technology executives typically have about potential cloud providers, the deployment process and how to prepare. The program leverages a proprietary cloud assessment framework to outline the business value of Oracle ERP Cloud, Oracle Human Capital Management (HCM) Cloud as well as Oracle Customer Experience solutions to assist Oracle clients in understanding if and when the cloud may be appropriate for their organizations. It also helps them determine if there are any technology or process gaps that need to be filled in order to facilitate their "safe passage" to Oracle ERP Cloud and Oracle HCM Cloud.

About Deloitte's Oracle Alliance

Deloitte is a Diamond-level member of Oracle PartnerNetwork and has worked with Oracle for more than two decades. Deloitte Touche Tohmatsu Limited member firms throughout the world provide access to over 13,800 professionals who collectively possess deep industry and functional knowledge across Oracle's full line of applications and technology. Reflecting its commitment to client satisfaction, Deloitte has been consistently recognized by analysts as a leader in Oracle implementation-related services.

About Deloitte Digital

Deloitte Digital is a new kind of digital agency. Our integrated CMO offering starts and ends with our clients' business goals, and has been built on a mix of business, creative, technology, and operations capabilities. We have the scale and the experience to support some of the world's largest organizations in any one of our 16 global studios, and we're backed by Deloitte's broader consulting, tax, audit and financial advisory services, giving us access to a network of more than 200,000 professionals in over 150 countries worldwide. To learn more, follow us @deloittedigi_US @deloittedigital and www.deloittedigital.com.

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*Deloitte's Safe Passage to the Cloud program provides a structured approach to exploring the many questions finance and technology executives typically have about potential cloud providers, the deployment process and how to prepare. The program leverages a proprietary cloud assessment framework to outline the business value of Oracle Enterprise Resource Planning (ERP) Cloud, Oracle Human Capital Management (HCM) Cloud as well as Oracle Customer Relationship Management Cloud (CRM) to assist Oracle clients in understanding if and when the cloud may be appropriate for their organizations. It also helps them determine if there are any technology or process gaps that need to be filled in order to facilitate their "safe passage" to Oracle ERP Cloud and Oracle HCM Cloud.

As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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