Customer Service Strategy: Omnichannel Customer Service Is Not Enough

STAMFORD, Conn., July 11, 2016 /PRNewswire/ -- 1to1 Media^® with sponsor inContact, invite customer support leaders to join the live, interactive webcast Powering Countless Customer Experience Possibilities: http://go.1to1media.com/omniservice16, to understand the changing landscape of serving today's customers. Delivering seamless omnichannel support as customers move from online to phone to mobile and back again, isn't enough to create exceptional experiences that build brand loyalty on its own. Combining omnichannel routing, workforce optimization, and analytics into a single, integrated platform is the one-two punch companies need.

1to1 Media Executive Business Editor Tom Hoffman will moderate the expert panel of speakers, including:

• Nancy Jamison, Principal Analyst, Frost & Sullivan;
• Jan Van Dalen, Director or IT, Hoveround Corporation;
• Jennifer Waite, Product Marketing Manager, inContact;
• Patrick Russell, Product Marketing Manager, inContact

Key takeaways for live attendees will include:

1. Lowering costs for customer care
2. Creating frictionless customer experiences
3. Empowering contact center agents
4. Making intelligent business decisions
5. Personalizing customer interactions and offers

Live attendees can have their questions answered and will have full access to complimentary resources provided by inContact and 1to1 Media^®.

Reserve your virtual seat here: http://go.1to1media.com/omniservice16

For more information about this exclusive online event, contact 1to1 Media's event manager Vanessa Saulsberry at [email protected] 

Note: This webcast is best suited for business leaders responsible for: customer service, customer experience, customer interactions, customer journey, call center, and contact center activities.

About 1to1 Media

1to1^® Media is the trusted online resource of customer experience content that helps elevate organizations' customer strategies. 1to1 Media's award-winning editors produce in-depth and provocative features and case studies, as well as infographics, blogs, whitepapers, and e-books that cover the latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales effectiveness and customer loyalty.

Subscribers of 1to1 Media's Weekly Digest get preferred access to all of 1to1 Media's compelling content. Start your complimentary subscription today to keep pace with evolving trends in customer experience. Sign up here: http://go.1to1media.com/subscribe?from=omnipress to receive 1to1 Media's content to your inbox each week.

CONTACT:
Vanessa Saulsberry
Event Manager, 1to1 Media
[email protected]

SOURCE 1to1 Media

Related Links

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