Customer Service Industry Luminaries Participate in Vivisimo's Unique Twitter Chat Experience

PITTSBURGH, July 13, 2011 /PRNewswire/ -- Vivisimo, the leader in Information Optimization, announced today the success of their ongoing Twitter chat series focusing on Customer eXperience Optimization (CXO). Due to their explosive popularity and intriguing conversations, Vivisimo's Twitter #CXO chats have been named one of the "12 Most Stimulating Twitter Chats" by the popular blog The 12 Most. Since the first Twitter chat on April 18, 2011, participants have grown from five to over 100. Participants have included Gen Y CEO of United Visual and United Global Communication Daniel Newman, Coffee Bean Technology President Marcio Saito, and Forrester analysts Adele Sage and Richard Gans. The Twitter chats are held every Monday at 12:00 pm ET and use the hashtag #CXO. Next session's topic is "Design Deliver and Display a Customer-Centric Culture" and will be held on July 18, 2011 at 12:00 pm ET.

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"We've grown to over 100 participants in just over 10 weeks and have had A-list participants join us because Vivisimo has established residency as the leader in customer experience," said Tracey Mustacchio, Vice President of Marketing at Vivisimo. "The #CXO Twitter chats are an interactive, convenient, and highly effective medium to collaborate and learn from peers how to improve their customer experience initiatives. Also, being named one of the 12 Most Stimulating Twitter Chats was an honor and will help to set us apart from our competitors."

Previous session topics included:

• What is Customer Experience Optimization?
• Another Officer in the C-Suite: Chief Customer Officer [CCO]
• The Intersection Between Innovation and the Customer Experience
• Customer Experience for the Gen Y, Digital Native
• Trust in the Customer Experience
• "Who Comes First in Shaping #CustExp - Customers or Employees?"
• Social Media and the Customer Experience
• What's the best way to make customer experience metrics actionable?
• Going Mobile with Customer Experience?
• Customer Data: from Overload to Insight
• Supply Chain or Customer Value Chain

To join in on future Vivisimo #CXO Twitter chats, visit the following link every Monday at 12:00 pm ET: http://tweetchat.com/room/cxo. If you use an application like Tweetdeck or Seesmic Desktop, create a search column for the term "#CXO" and follow the Vivisimo chat.

About Vivisimo, Inc.

Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information.  Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.  

SOURCE Vivisimo, Inc.

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