Customer engagement systems: worldwide market shares 2017
LONDON, Sept. 20, 2018 /PRNewswire/ -- "Operators' digital experience ambitions, and the adoption of cloud-native solutions for agility and next-generation technologies for personalisation, drove investment in customer engagement systems in 2017."
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This report assesses which vendors are leading in the customer engagement market for the telecoms industry, and provides profiles of the leaders and their challengers. Growth in the product-related segment was driven by operators' aim of enabling digital experience for their customers and adopting cloud-native agile systems, while the professional services segment declined due to a reduction in call-centre outsourcing business.
THIS MARKET SHARE REPORT PROVIDES:
- detailed market share data for the customer engagement software systems market overall, as well as four sub-segments:
- engagement platforms
- customer service
- sales
- marketing
- a summary of key developments in the market overall and in each sub-segment
- detailed profiles of 21 vendors in this market, and summaries of other players.
COMPANY COVERAGE
[24]7.ai
Accenture
Amdocs
Aspect Software
Brand Embassy
Dimelo
Ericsson
Flytxt
Genesys
Huawei Technologies
IBM
Microsoft
NEC/Netcracker
Nokia
Nuance
Oracle
Pegasystems
Salesforce
SAP
Tata Consultancy Services (TCS)
Vlocity
Download the full report: https://www.reportbuyer.com/product/5566337
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SOURCE ReportBuyer
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