Customer Contact Week Announces 2019 CCW Excellence Awards Finalists

The Awards Honor and Recognize the Most Innovative Customer Contact Organizations, Solutions and Individuals Across 11 Categories

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CCW: Customer Contact Week

May 08, 2019, 13:29 ET

LAS VEGAS, May 8, 2019 /PRNewswire/ -- Customer Contact Week is proud to announce the finalists for the CCW Excellence Awards. Finalists were chosen by our judging faculty including CCW Advisory Board members & industry experts.

With a record number of applications, competition was tougher than ever, and the judges reviewed many remarkable applications. We are recognizing the top impressive finalists for each category, and will be announcing the winner, runner up and three honorable mentions per category during the CCW Excellence Awards Gala on the evening of Tuesday, June 25th.

Frank Caliendo, Celebrity Comedian, will be the live entertainment for the evening. Caliendo has been on Fox NFL Sunday Pregame, ESPN Sunday NFL Countdown, MadTV, and Comedy Central & TBS specials.

End-User Categories
Customer Contact Leader of the Year
Aileen Allkins, Corporate Vice President, Microsoft
AnnMarie Romano, Director, Customer Service, AT&T
Brittany Hammon, Senior Manager, Trade Customer Support, Whirlpool Corporation
Christy Benskin, Senior Director, United Healthcare Group
Colleen McMahon, Sr. Director Revenue Cycle Contact Center, UPMC
Holly O'Neill, Chief Client Care Executive and Head of Consumer Client Services, Bank of America
Magali L.M. Axson, Vice President, Client Services for the Participant Service Center, ADP
Randy DeCoursey, Vice President, Allstate Brand Operations, Allstate Insurance Company
Sherri Mikell, Vice President Member Services, Florida Blue
Tim Heidemann, Contact Center Director, College Hunks Hauling Junk & Moving

Best Contact Center Culture
AT&T Elite Contact Center
Bark
Electronic Arts
GreenPath Financial Wellness
Marina Bay Sands Singapore
Microsoft
Navy Federal Credit Union
Newegg
Southwest Airlines
United Healthcare

Best in Class Contact Center (Under 99 seats)
3M Company
Aventri
College Hunks Hauling Junk & Moving
Dorel Juvenile
Gant Travel
Marm Assistance
Northwestern Mutual
RoamRight, an Arch Brand
Vyond

Best in Class Contact Center (100-199 Seats)
Bark
Bullhorn
Canadian Blood Services
Idaho Central Credit Union
Klook
Showdown Displays
UnitedHealthcare
Valvoline
WebMD Health Services

Best in Class Contact Center (200+ seats)
Agilent Technologies
Allstate Insurance Company
Backcountry.com
Best Western Hotels and Resorts
Electronic Arts
Kromtech
Mailchimp
TIAA
UPMC
Whirlpool Corporation

Best Training & Development Program
Agilent Technologies
First American Title – SMS Division
Florida Blue
Gant Travel
Grubhub
Microsoft
Samsung Electronics America
TIAA
UPMC
UPMC Health Plan

Vendor Categories
Disruptive Technology of the Year
Cogito Corp.
Etech Insights
Gridspace
Language I/O
Lightico
LIMITLESS Technology Limited
Noble Systems
Twilio
Unbabel
Verint

BPO of the Year
Acquire BPO
Alorica
Etech Global Services
GlowTouch
InfoCision
KM2 Solutions
Qualfon
SaviLinx
Sitel Group
The Office Gurus

Omnichannel Solution of the Year
Bright Pattern
Clarabridge
Genesys
Interactions
Jacada
LiveVox, Inc.
NewVoiceMedia
Nuance Communications
Omilia
Verint

Workforce Optimization Solution of the Year
Asurion
Noble Systems
Nuance Communications
OpenText
Paychex, Inc.
Start2Star Communications
Verint

Training & Development Solution of the Year
Alorica
EducationFolder LLC
Etech Global Services
InfoCision
Lumenore
ProcedureFlow
TTEC

To view the agenda or learn more about the speaking/sponsoring/attending CCW, please visit www.customercontactweek.com. For the latest news and CCW developments, follow us at @custcontactweek.

About CCW: Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

CONTACT:
Lauren Miller
Divisional Marketing Director
Customer Management Practice
[email protected]
646-454-4559

SOURCE CCW: Customer Contact Week