Customer Contact Week Announces 2018 CCW Excellence Awards Finalists

LAS VEGAS, May 8, 2018 /PRNewswire/ -- Customer Contact Week is proud to announce the finalists for the CCW Excellence Awards. The awards honor and recognize the most innovative contact centers, solutions and executives in customer contact across 13 categories. Finalists were chosen by our judging faculty composed of CCW Advisory Board members.

The winners will be announced during the Awards Gala, sponsored by Five9, on the evening of Tuesday, June 19^th at The Mirage, Las Vegas. Five9's President, Dan Burkland will be hosting the awards gala with special entertainment provided by Paul Zerdin, America's Got Talent Season 10 Winner.

Individual Category:
Customer Contact Leader of the Year

• Alan Winters – Teleperformance
• Ann Moreth – UPMC Health Plan
• Deb Brown – Guardian
• Scott Stavretis – Acquire BPO
• Tarun Gupta – Adobe
• Timothy Miller – Sitel

End-User Categories:
Best in Class Contact Center (under 99 seats)

• Gant Travel
• Liberty Utilities Central
• MD Wise, Inc.
• Nationwide
• Sign Zone LLC.

Best in Class Contact Center (100-199 seats)

• ezCater
• Horizon Services
• NexGen Agency
• Pier 1 Imports
• Valvoline

Best in Class Contact Center (200+ seats)

• Hunter Douglas
• Kromtech
• Prudential
• UPMC
• UPMC Health Plan

Best Training & Development Program

• Barclays Bank Delaware
• Calendly
• Hotwire
• Newegg, Inc.
• Samsung Electronics America, Inc.

Best Contact Center Culture

• Crisis Response Network
• DISH
• Dollar Shave Club
• Marina Bay Sands
• UPMC Health Plan

Best in Class Omnichannel Experience

• AdoreMe
• Calendly
• Newegg, Inc.

Vendor Categories:
CRM Provider of the Year

• Astute Solutions
• Gluru
• iQor, Inc.
• Teleperformance Portugal

Omnichannel Provider of the Year

• Astute Solutions
• Genesys
• Interactions
• Jacada
• Lionbridge
• Noble Systems
• Twilio

Outsourcing Provider of the Year

• Acquire BPO
• Gatestone & Co. International Inc.
• GC Services, LLP.
• InfoCision, Inc.
• The Office Gurus

Workforce Optimization Provider of the Year

• dvsAnalytics
• i2x
• Monet Software
• NODA
• OpenText
• Verint

NextGen Innovation of the Year

• Genesys
• Gluru
• NewVoiceMedia
• ProcedureFlow
• Talkdesk
• Verint
• Vonage

Best Training & Development Program

• Alorica
• Etech Global Services
• InfoCision, Inc.
• MultiCare Health System
• Teleperformance Portugal
• TTEC

To view the agenda or learn more about the speaking/sponsoring/attending CCW, please visit www.customercontactweek.com. For the latest news and CCW developments, follow us at @custcontactweek

About CCW:  Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we're introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

CONTACT:
Gahwui Kim
Marketing Director
Customer Management Practice
646.502.3266
[email protected]

SOURCE Customer Contact Week

Related Links

http://www.customercontactweek.com