CPSC Urges Vacation Rental Platforms, AirBnB, Vrbo, TripAdvisor and Others to Require Owners to Disable Home Elevators Immediately

Letter Asking for Help Comes Days After Reports of a Child Dying in Elevator Accident

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U.S. Consumer Product Safety Commission

Jul 20, 2021, 12:56 ET

WASHINGTON, July 20, 2021 /PRNewswire/ -- https://www.cpsc.gov/Newsroom/News-Releases/2021/CPSC-Urges-Vacation-Rental-Platforms-AirBnB-Vrbo-TripAdvisor-and-Others-to-Require-Owners-to-Disable-Home-Elevators-Immediately

Following another report of a tragic death of a young child in a residential elevator, U.S. Consumer Product Safety Commission (CPSC) Acting Chairman Robert Adler today asked the vacation rental community for help. In a letter to vacation rental platforms, AirBnB, Vrbo, and others, Adler urged the companies to take steps immediately to protect vulnerable consumers.

"The agency is taking steps with the manufacturers, but we need the businesses that facilitate vacation rentals to join us," said Adler. "These injuries and deaths are horrific, and we need property owners and rental agencies to disable elevators immediately until they have been inspected."

Residential elevators pose a hidden and deadly hazard: small children can be crushed to death in a gap that may exist between the doors. If the gap between any exterior (i.e., hoistway) door, and the farthest point of the inner door (which is often an accordion door) is too deep, a child can enter and close the hoistway door without opening the interior car door, and become entrapped between the two doors, resulting in serious injuries or death when the elevator car moves. Children, some as young as two, and as old as 12, have been crushed to death in this gap, suffering multiple skull fractures, fractured vertebrae and traumatic asphyxia. Other children have suffered devastating and lifelong injuries. Last week, a 7-year-old child was reported to have tragically died in a vacation home elevator in North Carolina.

Today's letter is the first time the agency has publicly called on vacation rental businesses to take immediate action. Specifically, the letter asks rental companies to notify all renters immediately about the potential hazard via email, or in a warning box on their reservation or booking pages; immediately require all members or "hosts" using the platforms to lock outer access doors or otherwise disable the elevators in their properties, unless and until those members provide proof of an inspection, certifying that no hazardous gap exists; and require elevator inspections of anyone posting a listing going forward.

CPSC has issued warnings, recalls and a lawsuit concerning residential elevators.

CPSC Sues thyssenkrupp Access Corp., July 7, 2021
CPSC Sues thyssenkrupp Access Corp. Over Deadly Gap Hazard in Residential Elevators; Action Prompted by Three Incidents: One Child Died, Another Permanently Disabled, and a Third Hospitalized After Becoming Entrapped | CPSC.gov
Otis Elevator Company Residential Elevators, December 17, 2020 https://cpsc.gov/Recalls/2020/otis-elevator-company-recalls-to-inspect-private-residence-elevators-due-to-entrapment.
Cambridge Elevating Home Elevators, March 27, 2019 https://www.cpsc.gov/Recalls/2019/Cambridge-Elevating-Recalls-Home-Elevators-Due-to-Fall-Hazard.
Waupaca Elevator Home Elevators, October 25, 2018 https://www.cpsc.gov/Recalls/2019/Waupaca-Elevator-Recalls-to-Inspect-Elevators-Due-to-Injury-Hazard.
Porta Residential Elevators, August 3, 2016 https://www.cpsc.gov/Recalls/2016/Porta-Recalls-Residential-Elevators.
Coastal Carolina Residential Elevators, March 19, 2015 https://www.cpsc.gov/Recalls/2015/Childs-Catastrophic-Brain-Injury-Prompts-Recall-of-Residential-Elevators.
ThyssenKrupp Access Manufacturing Residential Elevators, September 20, 2012 https://www.cpsc.gov/Recalls/2012/Residential-Elevators-Recalled-for-Repair-by-ThyssenKrupp-Access-Manufacturing-Due-to-Fall-Hazard.

For more safety information, see CPSC's safety education messages on residential elevators.

CPSC will continue its investigation into the safety of residential elevators, and advises consumers to report any safety incident involving residential elevators at www.SaferProducts.gov.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or a product-related injury on www.SaferProducts.gov.
- Call CPSC's Hotline at 800-638-2772 (TTY 301-595-7054).
- Media Contact 301-504-7908

Release Number: 21-166

SOURCE U.S. Consumer Product Safety Commission