Cox Communications Launches Premium Technical Support Service

'Cox Tech Solutions' offers support for computers, software, and electronic devices

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Nov 30, 2010, 11:43 ET

WEST WARWICK, R.I., Nov. 30, 2010 /PRNewswire/ -- Cox Communications announced today the launch of Cox Tech Solutions (CTS) in Connecticut and Rhode Island, which provides premium Cox technical support service for High Speed Internet customers.

Cox Tech Solutions is a team of experienced technicians providing remote and in-home Cox technical support for home networking and peripheral equipment like computers, software, and other electronic devices.

"Our customers are very interested in receiving advanced technical support from Cox, a company they already know and trust," said Doreen Studley, vice president of marketing, Cox New England. "To address those customers, we've ensured our CTS team members are experts in diagnosing and repairing problems with computers and related peripherals."

Customers can choose from different types of Cox technical support services via phone, remote log-in, or in-home visits. In addition, they also have the option of subscribing to a premium service, which includes:

Resolution of computer crashes and removal of viruses or spyware
Installing and configuring new PC applications or peripheral devices
Configuration or repair of home networking
Resolution of operating system or software error messages
Other PC-related issues

Customers who subscribe to the $14.99 monthly service plan will have access to unlimited phone and remote log-in premium technical support, as well as discounted in-home services. The plan covers the entire family – up to four computers. The subscription requires an initial home computer tune-up at a discounted cost of $99.99.

Another aspect of the Cox Tech Solutions program is Cox PC Healthcheck, a free tool that provides an easy way for High Speed Internet customers to maintain optimal performance on their PCs, with quick access to advanced technical support if necessary. PC Healthcheck is accessible online via the Internet Tools portion of www.cox.com.

Customers interested in Cox Tech Solutions can call 877-TEC-SOLV or visit www.coxtechsolutions.com.

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves 6.2 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For six years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications