Cox Business Continues to Meet Customer Needs with Launch of Accelerated Broadband Tiers

Redundant IP network, local customer support teams and customized solutions provide comprehensive, enterprise-grade communications capabilities for small businesses

News provided by

Cox Communications

Sep 12, 2012, 09:00 ET

LAFAYETTE, La., Sept. 12, 2012 /PRNewswire/ -- As a result of a $4.8 million upgrade to Cox's fiber-based network in Acadiana using cutting-edge DOCSIS 3.0-enabled technology, Cox Business has launched two new Internet tiers at 80 and 100 Mbps designed to meet the needs of small businesses with high speed requirements. Coupled with Cox's industry-leading IP backbone and award-winning customer experience, small businesses throughout Acadiana can leverage enterprise-grade technology services from Cox Business.

Acadiana is the first Cox market nationwide to offer its new 80 Mbps and 100 Mbps speed options targeting small and medium business customers, with additional Cox Business markets to launch this year and early 2013. Cox Business owns and operates its own high speed, multi-service, national fiber optic backbone comprising 13,000 miles of fiber, with speed packages designed to fit the unique needs of each business customer. In fact, 10 Gbps speeds are available to businesses with the most demanding business requirements. The same state-of-the-art fiber network available in the largest U.S. cities is available to businesses in Acadiana through Cox's fiber optic network.

"As hosted services becomes more of a reality for small businesses, our state-of-the-art, national IP network is the critical underpinning to ensure security, availability, redundancy and reliability of customer data," said Kristine Faulkner, Cox Business vice president of product development and management. "Our focus is on providing the best possible experience for our customers. While speed is important, it's the reliability of the backbone that supports those speeds and applications, which makes or breaks the customer experience."

Cox Business offers several levels of Internet service, for many business data requirement types, all backed by competitive service level agreements (SLA), ensuring service reliability. In addition, Cox Business offers customers a full suite of technology solutions to run and protect their business including video, IP voice, enterprise-grade online back-up and security solutions, web hosting, as well as ongoing educational opportunities including webinars by expert third-parties. In Acadiana, Cox Business is the only telecommunications company that offers a complete business solution with these services to small businesses.

Leigh King, Cox Business vice president of Louisiana adds, "We tailor our offerings to the unique requirements of each individual customer, while providing a full package of solutions that businesses need to protect their valuable assets and run their business efficiently via one provider. More important than a high-speed connection, small businesses require a reliable partner with a full suite of technology offerings to help them compete with the big guys."

In the past four years alone, Cox Business has invested over $12 million in expanding commercial fiber infrastructure in Lafayette and the Acadiana area. With a fully redundant fiber ring in Lafayette and a regional fiber ring throughout Acadiana, Cox Business has a larger fully redundant fiber ring that serves the South Louisiana region by connecting Lafayette, Baton Rouge and New Orleans. This Cox-owned regional fiber network is the largest commercial fiber network in South Louisiana.

To view a multi-media version of this press release, click here: http://www.pitchengine.com/www.cox.com/cox-business-continues-to-meet-customer-needs-with-launch-of-accelerated-broadband-tiers

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. The organization also serves most of the top tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. According to Vertical Systems Group, Cox Business is one of the largest providers of business Ethernet services in the U.S. based on customer ports and has been consistently recognized for its leadership among small/midsize business data service providers. Cox is currently the seventh largest voice service provider in the U.S. and supports more than 950,000 business phone lines. For more information about Cox Business, Click Here or call 1-800-396-1609.

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications