Cox Business Completes Voice Manager Installation at Care New England

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Nov 29, 2011, 05:09 ET

PROVIDENCE, R.I., Nov. 29, 2011 /PRNewswire/ -- Cox Business has announced that it has completed installation of more than 1,400 phone lines and a second data network for the Care New England health system. Cox Business has been providing video and data services to Care New England for more than a decade. The installation of Cox Business Voice Manager phone service makes Cox the exclusive telecommunications provider for all of Care New England's Rhode Island locations, including Women & Infants Hospital, Kent Hospital, Butler Hospital, the VNA of Care New England, and several dozen medical office buildings. Cox Business was chosen for its local customer relationship management and willingness to customize services to Care New England's specific needs.

With Cox Business' Voice Manager(SM), Care New England staff can now use five-digit dialing to contact their own business partners across the state. The data network, Cox Business Metro Ethernet, was added as a secure back-up to Care New England's existing Cox Business data services. The network is uniquely designed with redundant fiber ring architecture to provide additional failover capability in the event of disaster.

Cox Business' secure, high capacity, cost effective network meets Care New England's technology needs. The flexible network was engineered to ensure future growth while understanding the importance of reliability to the doctors, staff and patients.

"Cox Business' reliable network infrastructure and local resources fulfill Care New England's complex communications needs," said Mark Scott, vice president, Cox Business. "We are delighted they have expanded their relationship with Cox, allowing them to leverage our total value proposition and ensuring that we provide excellent services, at competitive rates, and with local customer support."

"We are pleased to have a partner such as Cox to help support our environment of care with an infrastructure that is robust, cost effective, and reliable," said Heather Hartman, MBA, director of IS Technical Services at Care New England. "We chose Cox because they are able to provide us with flexible options customized to meet our needs. Their strong customer service, combined with proven technology approaches, helps us deliver a complete solution to support the needs of our clinicians, patients and the community."

Several Rhode Island healthcare organizations already choose Cox Business for their advanced communications networks. Gateway Healthcare, Open MRI of New England and East Side Clinical Labs have been using Cox Business to support such services as telemedicine, remote video consultations, real-time information exchange and medical imaging.

Cox Business provides voice, data and video services for more than 260,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. According to Vertical Systems Group, Cox Business is the fourth largest provider of business Ethernet services in the U.S. based on customer ports and has been consistently recognized for its leadership among small/midsize business data service providers. Cox is currently the seventh largest voice service provider in the U.S. and supports more than 800,000 business phone lines. For more information about Cox Business, click here or call 1-800-396-1609.

Photos available: http://budurl.com/CoxBizCareNE (credit: Constance Brown)

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for six years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications