Coveo Customer Information Access Solution Named Trend Setting Product of the Year by KMWorld Magazine

CHICAGO, Aug. 24 /PRNewswire/ -- Coveo, a leading provider of customer information access and enterprise search solutions, today announced that its Customer Information Access Solution has been named a 2010 Trend-Setting Product by KMWorld Magazine. Coveo was selected from more than 600 submissions for its product innovation, demonstrable technology breakthroughs, and customer ROI. The judging panel consisted of industry analysts, KMWorld editors, line of business executives, and end-users.

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Coveo's Customer Information Access Solutions were launched in October 2009 and quickly gained momentum with customer service organizations due to Coveo's trademark, unified access into all product, service, and customer information from role-specific dashboards, based on Coveo's Unified Index.  

Coveo CEO Laurent Simoneau said, "We are pleased to be recognized by KMWorld as we continue to innovate our solutions and set a new industry standard through our unique approach to customer information access. Our trademark approach of 'Stop Moving Data' takes customer service and support to new levels by simply leaving the data where it is throughout enterprise systems, and providing ubiquitous access to it across the entire support organization, an advantageous alternative to the traditional knowledge base approach. The result is improved key customer service metrics, higher customer satisfaction, and increased business performance."

Coveo clients report notable results including a 50 percent reduction in average case resolution time, and an increase in customer self-service satisfaction of 10 percent, and more. To read the complete customer case study, click here.

This year marks Coveo's fifth consecutive recognition as a Trend Setting Product of the Year. Hugh McKellar, Editor in Chief, KMWorld, said, "We congratulate Coveo on its continued ability to innovate and provide value to companies looking to better access and leverage enterprise knowledge and information. Coveo has successfully taken its years of expertise in enterprise search and information access and applied it to the customer service and support market in a way that has yet to be seen in the market. For that, we congratulate them on this well deserved, trend-setting award."

Coveo's Customer Information Access Solutions continue to receive market praise and recognition. Earlier this year Coveo was named a Leader in Contact Center Search by industry experts in the 2010 CRM Service Awards.

For more information, visit www.coveo.com, or register for our upcoming webinar on Thursday, August 26, 2010 to hear how organizations are transforming customer service operations from award-winning to world class with Coveo.  

About KMWorld

KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance.  KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)

About Coveo

Coveo is a leader in enterprise search-powered solutions.  The Coveo Enterprise Search Platform and Customer Information Access Solutions help organizations generate more value from information and knowledge stored across the enterprise, in virtually any system, whether it resides in the cloud or on enterprise servers -- all without moving data.  Companies can also get started at no cost, with Coveo Expresso 2.0 Beta, Coveo's free, entry-level enterprise search solution.

With Coveo's unified indexing technology, companies gain an alternative to expensive system upgrades and integrations, and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge.  Coveo helps companies to Stop Moving Data^™ by combining structured and unstructured data from virtually any enterprise system into a central index, and securely presenting the information in composite dashboards, helping to drive more value through multiple business processes.

Coveo's more than 700 global implementations contribute to the success of, among many others, AmerisourceBergen, CA Technologies, Deloitte, GEICO, ESPN, Haley & Aldrich, Lockheed Martin, Odyssey America, P&G, Netezza,  SNC-Lavalin, Sony Ericsson, IMS Health, SSQ Financial, and the U.S. Navy.  Information and video demos are available at www.coveo.com.  

SOURCE Coveo

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