Coupang's CS Delivery Expert Qualification System is certified by the government

- Coupang introduces a delivery-related certificate for the first time in the industry

- Coupang says the introduction of "CS Delivery Expert" qualification system will be an opportunity to foster Coupangmen as professional service experts

News provided by

Coupang

Sep 10, 2019, 08:12 ET

Sept. 10, 2019, SEOUL, South Korea /PRNewswire/ -- Coupang announced on Tuesday that its own "CS Delivery Expert" qualification system was certified by the Human Resources Development Service of Korea (HRD Korea) under the Ministry of Employment and Labor.

The certification was acquired as an "in-house qualification system", becoming the first qualification system to be certified in the delivery industry, although there were several certifications for technologies involved in the manufacturing industry.

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Coupang announced on Tuesday its “CS Delivery Expert Qualification System” has been certified by the Human Resources Development Service of Korea (HRD Korea) under the Ministry of Employment and Labor (from left) Cho Gyeong-taek, Coupang Trainer, Nam Gi-young, Coupang Training Director, Woo Bong-woo, Director of Vocational Competency Assessment at HRD Korea
Coupang announced on Tuesday its “CS Delivery Expert Qualification System” has been certified by the Human Resources Development Service of Korea (HRD Korea) under the Ministry of Employment and Labor (from left) Cho Gyeong-taek, Coupang Trainer, Nam Gi-young, Coupang Training Director, Woo Bong-woo, Director of Vocational Competency Assessment at HRD Korea

Coupang's "CS Delivery Expert" qualification system holds significance in that this is the first delivery-related certification in Korea. It also signals that Coupangmen's expertise in delivery work was officially recognized.

"CS Delivery Expert" certification will be recognized in four levels: Fresh, Senior, Pro and Master. When newly joined Coupangmen take the introductory training and pass written and practical job tests in delivery and driving, they will obtain CS Delivery Expert Fresh certification. If they complete certain period of service and meet job goals, they can obtain Senior-Pro-Master certifications after taking training programs and tests. Those who performed below the required score will be given a second chance to re-apply for the next level.

"Coupang has worked on strengthening Coupangmen's expertise in delivery skills and customer service," Nam Ki-young, Coupang Training Director commented. She added, "we will keep supporting Coupangmen on their journey in becoming delivery experts that provide better customer experience."

In-house qualification system is a state-certified qualification system operated by a business owner to strengthen workers' competency by developing their job skills. Workers' job skills will be assessed before qualifying them as certified workers.

SOURCE Coupang

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