ConvergEx's NorthPoint Receives Highest Customer Service Ranking in Global Custodian's Prime Brokerage Survey

NEW YORK, July 6, 2011 /PRNewswire/ -- ConvergEx Group, a leading technology company, today announced that its NorthPoint prime services and technologies business has received the highest scores among its competitors in the 18th annual Global Custodian survey of the prime brokerage industry. With 59 "Best in Class" rankings, NorthPoint was given especially high praise for its exceptional customer service. In the entire survey of global prime brokers, no provider had a higher score for service.

"We have always made our customers our highest priority. Our highly-trained service teams are the best in the business and we are delighted to see their dedication recognized once again," said Doug Nelson, chief executive officer of ConvergEx's NorthPoint. "In addition to highly personalized service, our customers also have the considerable advantage of having access to all of ConvergEx's state-of-the-art investment technologies, making our offering truly unique in the market."

One customer cited by the survey said: “Client service experience is the best we have had in five different primes over the past 12 years.” Another acknowledged: “Fantastic response time day or night.” Additional information on the survey is available at http://www.nptradingpartners.com/globalcustodian_survey.aspx.

NorthPoint is an industry-leading provider of integrated prime technologies. Its full suite of technology-based solutions include prime custody, execution solutions, analytics and reporting, capital introduction, research, commission management and start-up services. NorthPoint was also named a Top Rated Provider in Global Custodian's 2010 Prime Brokerage Survey.

NorthPoint was acquired by ConvergEx in December of 2009.

About ConvergEx Group

ConvergEx Group is a leading technology company providing mission-critical proprietary software products and technology-enabled services to asset managers and financial intermediaries globally.  Its products and services span the investment life cycle and are designed to enable customers to achieve improved results through operational and workflow efficiencies, execution and analytical tools and highly personalized service. The firm serves customers accessing over 100 global markets.  Formed in 2006, the firm has over 1,200 employees in 22 locations throughout the U.S., Europe, Asia, Australia and Africa.

BNY ConvergEx Group, LLC is comprised of the following businesses: BNY ConvergEx Execution Solutions LLC (member NYSE/FINRA/SIPC), LiquidPoint, LLC (member CBOE/SIPC); Eze Castle Transaction Services LLC (member FINRA/SIPC); Westminster Research Associates LLC (member FINRA/SIPC); G-Trade Services LLC (member FINRA/SIPC); NorthPoint Trading Partners, LLC (member FINRA/SIPC); Eze Castle Software LLC,  RealTick LLC and ConvergEx Research Solutions LLC, of which Jaywalk, Cogent Consulting and LDB are divisions.   Additional information is available at www.convergex.com.

Contact: Elizabeth Anderson
[email protected]
212.468.7713

SOURCE ConvergEx Group

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