Contact Solutions Hosts Webinar on Optimizing Contact Center Performance For the Omnichannel

RESTON, Va., Dec. 2, 2014 /PRNewswire/ -- Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, will host a webinar, "Hot Chocolate and Omnichannel" on Monday, December 8 at 11 a.m. EST. The webinar will feature guest speaker Art Schoeller, Vice President and Principal Analyst at Forrester Research, Inc., and John Hibel, Director of Marketing at Contact Solutions.

Amidst a rapidly changing customer experience ecosystem, the role of the contact center is becoming increasingly important as a competitive differentiator for the enterprise. During the webinar, the host and guest speaker will ask a series of key questions designed to help businesses create strategies around solving potential problems in contact centers that can negatively impact market position. Additionally, the webinar will cover how omnichannel, IVR, and mobile should all be used cohesively to maximize customer experience within call centers.

Themes discussed during the webinar include:

• How omnichannel fits into the customer service equation, and why you should care
• How to use your omnichannel offerings for maximum benefit
• How your app is helping, and hurting, your customer experience
• IVR technology driving the next levels of performance
• How the mobile mind shift is impacting customer care and call centers

For more information and to register for the webinar, please visit http://csfiresidechat.com/.

About Contact Solutions
At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise.  Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer.  We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands. 
www.contactsolutions.com 

Jeni Anderson
303.931.2130
[email protected]

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SOURCE Contact Solutions

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