Consumers Want More Than Rewards From Brands

NEW YORK, July 15, 2021 /PRNewswire/ -- Marketers are challenged with striking the right balance between transactional engagement and tapping into deeper motivations to fuel long-term consumer loyalty. In a recent study of 14,000 consumers, Vesta, the leader in digital community building software, identified five audience segments and the strategies that marketers can harness to spark action and build engagement.

The study found that the majority of consumers are more motivated to engage with a brand that offers meaningful incentives tied to self-expression, curiosity, and connection than transactional-based incentives like discounts or free products.

For more information: https://www.vesta-go.com/insights/5-personas-that-accelerate-brand-community-building

"All brands have a community they can mobilize, but the challenge is keeping consumers engaged and fostering participation. Too many brands think discounts or rewards are the only way to keep a consumer's attention," says Susan Frech, CEO of Vesta. "We've identified five key personas as a shortcut for marketers to fuel personalized engagement and drive loyalty and advocacy."

The five Incentive personas include:

The "Energetic One" is the largest cohort (33%) and represents those attracted to social incentives like having content featured or public recognition.

The "Opinionated One"(32%) is attracted to self-expression and fulfilling the need to be heard.

The "Exclusive Access One" (15%) is particularly not interested in earning points or badges, but is attracted to unique and interesting experiences.

The "Proud VIP" (12%) is competitive and primed for status-like incentives.

The smallest group, the "Tangible Rewards One" (9%), enjoy free items in exchange for engagement.

Access an infographic of the personas here. 

Methodology: 

This research was conducted via a 22-question online survey issued to the peer influencer community, Smiley360, and was completed by 14,114 U.S. respondents between January 12 - February 23, 2021.

About Vesta:

Vesta is a leader in Community Powered Marketing. Our intuitive SaaS platform is the only tool marketers need to build a thriving brand community destination for their audience. Hundreds of brands have partnered with Vesta to unlock their sales potential, activating millions of consumers to drive loyalty, acquire new consumers, and future proof their business.

SOURCE Vesta

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

440k+
Newsrooms &
Influencers

9k+
Digital Media
Outlets

270k+
Journalists
Opted In

GET STARTED