Consumers Don't Notice On-Pack Sustainable Messaging, Study Finds More Education Needed Around Sustainability Claims

Ninety-two percent of the study participants did not notice sustainability logos on the packages despite 53 percent of participants saying that a simple rating system would impact their purchase and over 40 percent claiming sustainability influences their buying decisions.

"These results are not surprising if you take into account the barrage of logos, seals and stamps found on consumer package goods claiming some form of sustainability," said Paul Nowak, senior director of sales strategy and business development at QP, a division of Quad/Graphics. "Consumers have become numb to all the messaging on packaging which hinders the penetration of sustainability claims."

Package InSight, which studies package performance, consumer attention and shelf impact, conducted the research in Clemson's retail lab. QP and Package InSight collaborated to create generic packaging for food, beverage and health categories and a sustainability logo that replicated an inspection or grading concept – similar to the A-B-C grading of restaurants and the idea of validation of that grade by a larger industry association (e.g. Craft Brewer Seal).

Participants "shopped" in a typical grocery store experience using mobile eye-tracking –the latest in biometric technology.

"People buy with their eyes," said Dr. Julie Rice, associate director at Package InSight. "Using the eye-tracking technology in this study allowed us to provide insight into what draws an observer's attention and cognitive process; in this case, there was little interest in the sustainability logos."

QuadPackaging and Package InSight instead recommend that companies focus more on integrated marketing campaigns to educate customers about the efforts they are making and what their sustainability claims mean.

"It might be important to your brand to include these logos, but you don't need prime packaging real estate – awareness and education are more important to get through to consumers," recommended Nowak.

For more information, please visit QuadPackaging SPC Impact 2018.

SURVEY METHODOLOGY
This survey was conducted using eye-tracking technology with a total of 60 participants. The profiles meet an accepted shopper profile for this biometric research for primary or shared shopping responsibility for a U.S. household (70/30: female/male and broad income, education, employment, age, and other household influences). All studies are reviewed by Clemson University and tested with strict accordance to established test methods and protocols.

ABOUT QUADPACKAGING
QuadPackaging provides a wide range of collaborative packaging solutions for brand owners and retailers. Through North American production facilities and a global platform, the company offers an integrated, one-stop solution with services from design and prototypes through print, conversion and supply chain management. QuadPackaging, a Quad/Graphics (NYSE: Quad) company, is headquartered in Franklin, Wisconsin.

ABOUT PACKAGE INSIGHT
Package InSight uses research and technology to quantify shelf impact and consumer appeal; helping you make important packaging decisions. Our shelf impact studies reveal how well products and packaging stand out within a product category. Our performance studies help others understand the benefit of your materials and processes and how they impact the bottom line or provide an increase in attention, appeal, and purchase decisions. 

SOURCE QuadPackaging