ConnectWise unveils enhanced community forums based on Telligent social platform

TAMPA, Fla., Oct. 17, 2012 /PRNewswire/ -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today unveiled new and enhanced forums based on the Telligent Community platform. The upgrade provides better overall functionality and features, making them easier to use, more interactive and more powerful. Telligent Community adds social context and relevancy to the ConnectWise site, integration with popular social networks including Facebook and Twitter, and social capabilities such as blogging, friending and following.

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Telligent's platform on the ConnectWise Forums provides a vibrant arena for partners to interact, share and collaborate with one another. Enhanced features include improved organization for easier searching and sorting and a mail gateway email connector that enables users to receive and reply to new forum threads directly from their inbox.  Users will also have the ability to subscribe to selected threads and opt into daily digest emails.

Functions in the new Telligent-based Discussion Forums include media galleries, so members can add media to forum threads, personal favorites for easy navigation, and a sleeker design.

"Adopting Telligent for our virtual communities will improve support as well as encourage stronger, deeper, more fulfilling relationships among our partners for increased networking and peer group interaction," said Director of ConnectWise Community Jeannine Edwards. "Our partners thrive on collaboration, communication, innovation, and mutual support, all of which are enhanced by a successful virtual community."

The upgrade has also been extended to provide more social features on ConnectWise's corporate blog of news and analysis on managed services software, professional services automation, and PSA integration. Telligent is used by a Who's Who of corporate clients including Microsoft, Dell, Reader's Digest, Adidas and P&G. For more please see www.telligent.com. ConnectWise partners ready to join the conversation can visit, www.ConnectWise.com/Forums.

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About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 69,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.

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SOURCE ConnectWise