Computershare Tops Shareholder Services Industry Rankings
NEW YORK, Oct. 7, 2011 /PRNewswire/ -- Computershare Limited (ASX: CPU), a leading financial services provider for the global securities industry, today announced that it has received top overall satisfaction ratings in the 2011 Shareholder Services Industry Satisfaction Report, published by Group Five, Inc.
"These results show that Computershare brings great value to issuers of all sizes and from all industries," said Jay McHale, President, Computershare Equity Services. "Shareholder servicing professionals who communicate with millions of registered shareholders gave us the top ranking for overall satisfaction – from smaller issuers with 1,000 to 5,000 registered shareholders to the large and mega-caps with more than 100,000 registered shareholders."
One Computershare client surveyed for Group Five's report said: "Our client representative is one of the best in the business. He partners with us and is like one of our own. He and his team value customer service and integrity the same as we do."
Computershare received a 91 percent overall satisfaction rating, the highest rating, for all issuers surveyed. Issuers with more than 100,000 shareholders reported 100 percent overall satisfaction with Computershare. Additionally, the company received a 100 percent satisfaction rating for annual meeting services for issuers with 1,000 to 5,000 registered shareholders and for issuers with more than 100,000 registered shareholders.
Computershare's continuous quality improvement programs have led to quicker processing times and nearly 100 percent accuracy, as well as enhancements investors can use to manage their share accounts.
"We use technology to monitor and measure our operations to see where there are opportunities to enhance service and add to our already significant customer service representatives' training programs," added McHale.
In addition to Computershare taking great care of their investors, issuers benefit from the transfer agent's easy and transparent reporting provided by the company's proprietary technology and the most experienced and knowledgeable people in the shareholder servicing industry.
About Computershare
Computershare (ASX:CPU) is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications. We also specialize in corporate trust services, tax voucher solutions, bankruptcy administration and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in data management, high volume transaction processing, payments and stakeholder engagement. Many of the world's leading organizations use these core competencies to help maximize the value of relationships with their investors, employees, creditors, members and customers.
Computershare is represented in all major financial markets and has over 10,000 employees worldwide.
For more information, visit www.computershare.com.
Media Contacts
Juli Bark
EVP, Marketing
Tel: 1 312 588 4249
[email protected]
Jeff Stein
Media Relations
Tel: 1 212 805 7271
[email protected]
SOURCE Computershare
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