Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide

ROCKVILLE, Md., May 18 /PRNewswire/ -- Lagan, the global leader in government to citizen technology, today announces that Cobb County, GA has selected Lagan OnDemand, the Lagan Software as a Service (SaaS) cloud-based solution for government Customer Relationship Management (CRM).

"In an age where transparency is more critical than ever before, we needed a solution which would enable us to have a clear view in and across departments in the county for strategic planning, decision-making and accountability with established service level agreements," said Tara Crisp, Technology Programs Manager of Cobb County.  "Cobb County sought a solution that's designed to get us up and running quickly.  A software as a Service (SaaS) solution has broad appeal at a time when our demand for a CRM solution is immediate and our budget is limited."

With Lagan OnDemand, non-emergency contact intake will be centralized, enabling citizens to access a single contact center for service requests or information.  Common service requests are preconfigured to help complement Lagan's robust knowledge base which will enable contact center agents to quickly, professionally and consistently respond to and resolve citizen queries.  Cobb County plans to initially deploy the solution as a trial across three departments including Parks and Recreation, Animal Control and Transportation.  With pre-configured reports, Cobb County will easily and quickly start to gain transparency in and across these departments to better understand how well each department is responding to service requests within defined service level agreements.  

Lagan OnDemand allows governments to get up and running in about three weeks with zero capital investment and only an internet browser. The web-based software is available through a subscription licensing model and hosted on secured cloud servers, eliminating the need to purchase additional hardware and install any additional software on site. The solution is equipped with the ability to easily configure an unlimited number of service request process types.  Municipalities can track citizen service requests from creation to completion. A knowledge management tool helps municipality staff answer citizens' questions accurately, consistently and quickly. Pre-configured reports and dynamic visual dashboards support performance management.

"We are pleased to see that such a large and sophisticated municipality has adopted our competitively priced CRM solution, Lagan OnDemand," said Des Speed, CEO of Lagan.  "In difficult economic times, Lagan OnDemand is ripe for local governments with budget challenges who are faced with an immediate need for a trusted CRM solution that's been built on best practices for increased efficiency and enhanced service."

Lagan OnDemand is part of the suite of award-winning Lagan CRM solutions that power many of the most innovative and successful government organizations in North America including: San Francisco, Boston, Minneapolis, Vancouver and Hampton. Lagan CRM received the highest possible rating, "Strong Positive", in Gartner's MarketScope for Local Government CRM products in two consecutive reports -- 2007 and 2009.

About Lagan

Lagan Technologies is the global leader in G2C (government to citizen) technology.  Lagan software connects government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move. With approaching 200 public sector customers worldwide -- from Toronto to East Timor and from Bolton to Boston -- Lagan helps local governments serve the everyday interests of more than 60 million citizens.

Lagan Enterprise Case Management (ECM) has been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. Lagan ECM manages the interactions between citizens and government and provides full CRM support for a wide variety of government service delivery processes. Lagan ECM has proven utility for state and local governments and offers a range of flexible delivery methods: on-premise, on-demand and hosted.

For more information about Lagan, please visit http://www.lagan.com/ and contact us at [email protected].  Keep up with industry news on Twitter at http://twitter.com/lagan_business.

SOURCE Lagan

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