Club Med Launches "Safe Together" Commitment; Announces Florida Resort Reopening And Free Cancellation Policy

Elevated safety and hygiene protocols as well as a fully flexible booking policy allow guests to book with confidence and peace of mind

News provided by

Club Med

May 20, 2020, 10:19 ET

MIAMI, May 20, 2020 /PRNewswire/ -- Club Med, the pioneer of the all-inclusive resort concept, announced today the development of "Safe Together" – new hygiene and safety protocols that will be implemented in all of the brand's international resorts, including their resorts in Florida, Mexico, and the Caribbean.

Club Med Sandpiper Bay in Port St. Lucie, FL will be the first of the North American resorts to welcome guests back to their favorite all-inclusive Floridian property on Friday, June 12, 2020, with an updated Free Cancellation Policy to provide flexibility and peace of mind to anyone booking a Club Med stay up to December 2020.

To ensure health and cleanliness guidelines are well-aligned with the "new normal" as well as recommendations from worldwide health authorities and local regulations, Club Med worked with an International Scientific Committee comprised of a specialized team of doctors and professors, and closely monitored guest sentiment around the world, including in its recently reopened Chinese resorts.

"We understand expectations on health and safety have shifted, and after a long period of social distancing people will want to revisit places they are familiar with and trust," said Carolyne Doyon, President and CEO of Club Med North America. "Club Med has a 70-year-long legacy delivering a thoughtful and safe vacation experience. As our resorts reopen, we will maintain the Club Med atmosphere which is an integral part of our DNA while also keeping safety & hygiene as our top priorities."

Since 1950, Club Med has specialized in developing low-density resorts that are respectfully integrated in their surrounding environments, leaving plenty of area to practice social distancing. Guests will feel at ease as they get outdoors and enjoy a relaxing vacation experience through Club Med's trademark included amenities, from land and water sports to expert childcare and expansive dining options. While Club Med will be making modifications to ensure guests and employees remain safe, the beloved "Club Med spirit," a pillar of the brand's philosophy since its inception, will be as present as ever.

"Safe Together" Hygiene and Safety Protocols
General Hygiene/Cleanliness measures will include*:

Operating at a maximum resort capacity of 65%
Plexiglass protection on all service counters, including concierge and check-in
Digital & in-app services such as "Easy Check-In", Spa booking and in-room service requests
Staff wearing protective face coverings, while inside, preparing food, or cleaning
Staff's temperatures taken at the beginning of each work shift
Guest's temperature checks upon check-in and periodically during stay
Increased frequency of deep cleaning for all high-touch-point public areas
Hand sanitizer will be located throughout the resort
Doctor/nurse available 24/7

Dining:

Increased opening hours for all dining locations, allowing for a lower occupancy
Increased distance between tables, and more outdoor dining capacity
Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity

Children's Clubs:

Temperature check of each child twice a day
Hand washing for all children organized every hour
Focus on outdoor activities
Continued deep sanitization and disinfection of all equipment, toys and high touch-point areas after each use

Activities & Experience:

Fan favorite sports, including tennis, golf, kayaking, yoga, sailing, flying trapeze etc. will operate under a strict sanitization process including the cleaning of equipment between users
Yoga and fitness classes will be held outdoors
Evening entertainment programming will be made of smaller-scale events & leveraging Club Med's prime outdoor spaces:

Live concerts or DJ sets
Acoustic music on the beach at sunset
Acrobatic shows above the pool
Family movie nights under stars

*The above information is applicable to Club Med resorts in Florida, Mexico, and the Caribbean.

For full details, please visit www.clubmed.us/safetogether or view our resort safety video.

"Book with Confidence", Free Cancellation Policy:
To ensure travelers have complete flexibility and peace of mind, Club Med is launching its Free Cancellation Policy. For new bookings made between May 18 and December 18, 2020, guests can receive a full refund should they need to cancel their stay, up to 15 days prior to the anticipated travel date.

As an additional component to book with confidence, Club Med has also enhanced their Best Rate Guarantee: post-booking, if a guest should find a lower price for the same travel dates, they can receive a Future Travel Certificate for a value equal to the price difference applicable to their next booking.

"Let's Play Again" at Club Med Sandpiper Bay
According to a recent survey conducted by Club Med, 60% of U.S.-based respondents are ready to travel before the end of 2020, with 60% favoring domestic travel and more than 50% seeking an all-inclusive resort for their first trip.

Active families and couples looking for a worry-free all-inclusive beach getaway (sans passport) will find relaxation, freedom, and reconnection at Club Med Sandpiper Bay, reopening June 12^th.

Located in Port St. Lucie, Florida, the resort is conveniently situated just 90-minutes from both Orlando and Miami, and a short drive from West Palm Beach.

Club Med welcomes all travelers excited to get outdoors and explore their "newfound freedom" to book a stay under the Flash Sale launching today exclusively at Club Med Sandpiper Bay. For any bookings made through Wednesday, June 3, 2020*, kids under 12 stay for free* and adults receive up to 50% off.

*Travel dates between June 12, 2020 and December 18, 2020. See website for full Terms & Conditions.

For some R&R, parents can lounge by the adults-exclusive infinity pool, enjoy unlimited food and beverage, and relax with private spa treatments, while kids enjoy time at the children's club (available for all ages under 17 yrs.-old) with unlimited day-long land and water sport activities.

For full details, please visit www.clubmed.us/o/flash-sale. For resort images, please visit https://we.tl/t-fZRSVocx37.

About Club Med
Club Med, founded in 1950 by Gérard Blitz, is the pioneer of the all-inclusive concept, offering approximately 70 premium resorts in stunning locations around the world including North and South America, Caribbean, Asia, Africa, Europe and the Mediterranean. Each Club Med resort features authentic local style and comfortably upscale accommodations, superior sports programming and activities, enriching children's programs, gourmet dining, and warm and friendly service by its world-renown staff with legendary hospitality skills, an all-encompassing energy and diverse backgrounds.

Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. Led by its pioneering spirit, Club Med continues to grow and adapt to each market with three to five new resort openings or renovations per year, including a new Alpine ski resort annually.

For more information, visit www.clubmed.us, call 1-800-Club-Med (1-800-258-2633), or contact a preferred travel professional. For an inside look at Club Med, follow Club Med on Facebook, Twitter, Instagram and YouTube.

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SOURCE Club Med