Cisco Collaboration Simplifies Your Work Life and Gives an AI Boost to the Tens of Millions of People Who Use Jabber to Chat

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Jun 11, 2019, 13:30 ET

SAN DIEGO, June 11, 2019 /PRNewswire/ --

News summary:
- Unifying the collaboration portfolio to make life easier for users and IT alike
- Jabber to mirror Webex Teams by summer's end
- Originally available for Webex Meetings, the AI-driven People Insights will be available across portfolio—calling, messaging, meetings, and even Jabber.

The AI-driven People Insights will be available across Cisco’s collaboration portfolio.

Whether you need to make a call, join a meeting, send an IM or solve an important problem with your whole team, Cisco has a device or app for that. Even better, we build the world-class network that can run it all. When you're in charge of the hardware, software, devices, and network, it turns out amazing things are possible. We're taking the friction out of your collaboration experience, so your team can move faster. We want to give you "magic moments" that make it fun to work together.

With that in mind, today we announce:

- the ability to enjoy the same awesome experience across all our collaboration tools.
Have you ever climbed into the driver's seat of a rental car and wondered: How do I turn on the headlights? Or pair my phone to listen to my playlist? It's frustrating—and distracting— when things aren't as you want them to be.

We don't want you to be frustrated or distracted when you switch between your collaboration tools. Everything should be where you want it to be. In fact, it shouldn't feel like you're switching anything at all when you move from a phone call to, say, a video meeting or to a team app to get up to speed on that big project.

In short, when it comes to your preferences, you should be able to set it and forget it.

We've been working hard to make that happen. As a result, all our devices are now on the same operating system. And all our apps now work together better than ever. The latest tangible proof of this labor of love? Jabber –our wildly popular app with tens of millions of users—will look and feel like Webex Teams. Do you prefer Jabber and your boss prefers Teams? No worries. Type your note in Jabber and it's going to immediately show up in the Teams app, just like that.

We call this a "unified experience". And while it's great for users, it is also amazing for IT teams. That's because it helps them transition thousands of users to the cloud whenever the time is right, without having to plan for lots of training.

New places in our portfolio where you'll encounter those frictionless and amazing moments.
In March we announced People Insights for Webex Meetings. Think of it as an executive assistant for the rest of us. No matter where you fall on the org chart, you'll get professional insights (based on publicly available information) about the people and companies you're meeting with. This will help you have a great meeting and get amazing work done. We're now bringing People Insights to the rest of the portfolio—calling, messaging, and even Jabber.

"We're going to keep bringing customers layer after layer of rich intelligence and context, while also making sure we provide the best, most seamless experience, across our entire portfolio," said Amy Chang, SVP, Cisco Collaboration. "We're delivering technology that works smoothly together and is backed by intelligence and business insights. Our customers are going to enjoy massively personalized experiences that will transform the way they work."

Additional Resources
- Read Team Collaboration Group SVP/GM Sri Srinivasan's blog on this news here.

Customer Quotes:

Liberty Technology, Ben Johnson, CEO/Founder
"At Liberty Technology we are passionate about providing our customers the very best in collaboration user experiences to help in their digitization strategy. We have known that user engagement in meetings is increased with the Webex platform, so when we started testing Cisco's People Insights capability it gave us a new perspective on how Cisco plans to enhance user productivity across the platform to make meetings more productive. Cisco engaged early to learn from Liberty Technology and we were able to provide vital feedback to help shape the outcome of this feature which shows that Cisco listens. Connecting with our customers is extremely critical to us and we have seen People Insights become a vital part of our meetings now and we wondered how we met without it."

Charter Telecom Inc., Shawn Wilson, solutions architect
"The People Insights feature is a huge differentiator for Meetings and Webex. Great innovation!"

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Availability Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. These products and features are subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

SOURCE Cisco