Children's Hospital of Philadelphia Provides Notice of Recent Email Incidents

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Oct 23, 2018, 11:00 ET

PHILADELPHIA, Oct. 23, 2018 /PRNewswire/ -- Children's Hospital of Philadelphia (CHOP) is providing to the parents or guardians of some of its current and former patients notice of two recent email incidents, both involving health information.

The first incident, identified on August 24, 2018, occurred when an unauthorized user gained access to a CHOP physician's email account on August 23, 2018. A second incident, uncovered on September 6, 2018, identified unauthorized access to an additional email account on August 29, 2018.

Once the unauthorized access was identified, CHOP immediately began an investigation with support from a leading forensic firm. The investigation determined that the email accounts contained some patient health information, which may have included patient name, date of birth, and clinical information related to neonatal and/or fetal care provided at CHOP or, in some instances, at the Hospital of the University of Pennsylvania (HUP). These incidents affected a limited number of mothers and babies and did not include the Social Security numbers or financial and credit information of any patients or their parents.

While CHOP is not aware of any actual or attempted misuse of patient information related to these incidents, on October 23, 2018, letters were mailed to patient families whose information was contained in these email accounts. Potentially affected patients are advised to carefully review the statements they receive from their health care providers. If they see services that were not received, they should contact their health care provider immediately.

CHOP takes this matter very seriously and to help prevent future incidents is taking significant measures to provide enhanced levels of security for its email system.

CHOP has established a dedicated call center for patients with questions at 1-800-643-9180, 9 a.m. to 6 p.m. Eastern Time, Monday through Friday. For those who have received neonatal and/or fetal care provided at CHOP or HUP, please visit the CHOP website at www.chop.edu for more information.

CHOP values the privacy and confidentiality of its patients and deeply regrets any concern or inconvenience these incidents may cause patients and their families.

About Children's Hospital of Philadelphia: Children's Hospital of Philadelphia was founded in 1855 as the nation's first pediatric hospital. Through its long-standing commitment to providing exceptional patient care, training new generations of pediatric healthcare professionals and pioneering major research initiatives, Children's Hospital has fostered many discoveries that have benefited children worldwide. Its pediatric research program is among the largest in the country. In addition, its unique family-centered care and public service programs have brought the 546-bed hospital recognition as a leading advocate for children and adolescents. For more information, visit http://www.chop.edu.

Contact: Emily DiTomo
Children's Hospital of Philadelphia
Phone: (267) 426-6063
[email protected]

SOURCE Children's Hospital of Philadelphia