Chatbot Market size to grow by USD 3.19 billion from 2022 to 2027, The several benefits associated with using chatbot solutions drive the market growth, Technavio

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Feb 29, 2024, 10:24 ET

NEW YORK, Feb. 29, 2024 /PRNewswire/ -- The chatbot market size is estimated to grow by USD 3,193.3 million from 2022 to 2027 at a CAGR of 29.59% according to Technavio. To understand more about the Chatbot Market, request a sample report

Chatbot Market Insights -

Technavio has announced its latest market research report titled Global Chatbot Market 2023-2027

Vendors: 15+, Including 247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Microsoft Corp., Oracle Corp., ServiceNow Inc., Zoom Video Communications Inc., Conversica Inc., Meta Platforms Inc., and OpenAI L.L.C., among others
Coverage: Parent market analysis; key drivers, major trends, and challenges; customer and vendor landscape; vendor product insights and recent developments; key vendors; and market positioning of vendors
Segments: End-user (Retail, BFSI, Government, Travel and hospitality, and Others), Product (Solutions and Services), and Geography (North America, APAC, Europe, South America, and Middle East and Africa)

Customer Landscape
To help companies evaluate and develop growth strategies, the report outlines –

Key purchase criteria
Adoption rates
Adoption lifecycle
Drivers of price sensitivity
For highlights on customer landscape analysis, download a sample!

Vendor Insights

The growing competition in the market is compelling vendors to adopt various growth strategies such as promotional activities and spending on advertisements to improve the visibility of their services. Technavio's report analyzes the market's competitive landscape. It offers information on several market vendors including 247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Microsoft Corp., Oracle Corp., ServiceNow Inc., Zoom Video Communications Inc., Conversica Inc., Meta Platforms Inc., and OpenAI L.L.C.

The several benefits associated with using chatbot solutions

A chatbot acts as a front-end interface, enabling connections across diverse channels like websites, email, SMS, or messaging platforms such as Facebook Messenger and Slack. These channels serve as the interaction medium between users and the chatbot. Prominent messaging platforms used to develop customer support bots encompass Facebook Messenger, Kik, Skype, Twitter, SMS, Email, and Slack. Chatbots, when integrated with conversational AI tools, gather consumer data from support interactions and databases, showcasing intelligence in delivering personalized experiences. The benefits of chatbots encompass 24/7 customer support, prompt responses, and lowered customer support expenses. Ranging from offering lifestyle suggestions to customer assistance, chatbots are introducing inventive avenues for business-customer engagement. Their adaptability extends to reflect a company's brand persona and voice by connecting with corporate knowledge bases and communication systems. This provides chatbots with an edge over other customer support options that are available in the market and drives the growth of the chatbot market.

The increasing adoption of chatbots in smartphones is an emerging trend shaping market growth.
The lack of awareness and standardization is a significant challenge hindering market growth. Drivers, & Challenges have an impact on market dynamics and can impact businesses. Find some insights from a sample report!

The chatbot market report provides critical information and factual data, with a qualitative and quantitative study of the market based on market drivers and limitations as well as future prospects.

Analyst Review

The Chatbot Market is experiencing a transformative shift, driven by AI advancements and the increasing utilization of generative models. Natural language processing (NLP) and neural network-based language models like GPT-4 are at the forefront, enabling text-to-text, text-to-image, text-to-video, text-to-3D, and text-to-music conversions, thereby enhancing personalized recommendations and support services across various sectors such as IT and ITeS, telecom, healthcare, media and entertainment, retail, and BFSI.

The rising usage of generative models has opened avenues for LLMs to provide human-like conversational experiences. However, the market faces restraints such as the inability to recognize customer intent accurately, posing a challenge to seamless bot communication through audio/voice, video, and text interfaces.

Despite these challenges, the market presents opportunities for initiatives toward development of self-learning chatbots that adapt to user preferences. Market dynamics indicate a driver in the form of increased demand for AI-driven solutions, while complex and time-consuming setup and maintenance remain a challenge.

To navigate this evolving landscape effectively, stakeholders must leverage PDF brochures to showcase offerings and address assumptions about AI capabilities. By understanding customer needs and investing in AI-powered solutions, businesses can harness the full potential of chatbots to deliver efficient customer support and personalized experiences across diverse industries.

The Chatbot Market is evolving rapidly with advancements in Generative models and Neural network-based language models like GPT-4. Natural Language Processing (NLP) drives enhanced user interactions, while Personalized recommendations offer tailored experiences, shaping the future of conversational AI. Download sample report!

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Table of contents

1 Executive Summary
2 Landscape
3 Sizing
4 Historic Size
5 Five Forces Analysis
6 Segmentations
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Vendor Landscape
11 Vendor Analysis
12 Appendix

About US
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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SOURCE Technavio