CEOs From Starbucks International, Panasonic Corp, Marvel Comics, Pepsico and AT&T to Speak at Annual 'Customer Experience Leadership' Conference

NEW YORK, Feb. 7, 2012 /PRNewswire/ -- The Conference Board, the leading global, independent business membership and research association, will bring together C-suite executives from some of the world's leading companies for its annual "Customer Experience Leadership" conference on March 22-23, 2012, at the InterContinental New York Barclay hotel.  

This year's prominent line-up of speakers includes Howard Behar, former president of Starbucks International; Joe Taylor, CEO and chairman of Panasonic Corporation of North America; Peter Cuneo, CEO of Marvel Comics; Greg Dardis, assistant vice president, leadership development at AT&T; and Rod Thorn, director of communications of Pepsico. A more comprehensive list is included at the end of this release.

The theme of this year's conference is 'Capturing the Heart of Tomorrow's Customer,' and speakers will focus on the changing customer experience and strategies companies can use to can leverage social media and build a customer-focused culture. For example, Behar will tell the story of how Starbucks has introduced some of America's favorite products while addressing the challenges of growth. The conference will conclude with a presentation from Cuneo who will share the story of Marvel Comics' successful turnaround by customers emotionally.

"To win in this new economy, businesses must change as rapidly as their customers, keeping one step ahead of the trends, technology, and expectations that will define business months and years down the road," said Robert Reiss, Conference Chairman. "This year's conference will provide valuable opportunities for attendees to hear from leaders who have built world-class brands by focusing on the customer and on the future."

The Conference Board is known for high-level conferences that help business leaders network, learn and address today's critical issues, anticipate tomorrow's challenges, and make the right strategic decisions every day.

Speakers include:

• Lynne Adame, Senior Director Communications, Sodexo Healthcare
• Lior Arussy, Chief Executive Officer, Strativity Group, author, Customer Experience Strategy
• Howard Behar, President (ret), Starbucks International
• Jeffrey Boorjian, Vice President of Marketing, Caesars Entertainment
• John Carroll III, Global Head of Clients, Ipsos Loyalty
• Peter Cuneo, Turnaround Chief Executive Officer, Marvel Comics
• Greg Dardis, AVP Leadership Development, AT&T
• Phil Griffin, President, MSNBC
• Jim McCann, Founder and CEO, 1800 Flowers.com
• Tim Keiningham, PhD, Chief Strategy Officer, Ipsos Loyalty
• Matt Preschern, Vice President, North America Demand Programs, IBM Corporation
• Joe Taylor, Chief Executive Officer and Chairman, Panasonic Corporation of North America
• Rod Thorn, Director of Communications, Pepsico
• Marcus Starke, National Vice President, SAP North America Marketing
• Joe Wheeler, Executive Director, The Service Profit Chain Institute

For additional information about the conference, including a complete list of topics, speakers, and registration information, please visit the Conference Board's website at www.conference-board.org.

About The Conference Board

The Conference Board is a global, independent business membership and research association working in the public interest. Our mission is unique: To provide the world's leading organizations with the practical knowledge they need to improve their performance and better serve society. The Conference Board is a non-advocacy, not-for-profit entity holding 501 (c) (3) tax-exempt status in the United States.

SOURCE The Conference Board

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