CEM4Mobile Releases Real-time Analytics for Service Monitoring

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Feb 27, 2012, 03:00 ET

BARCELONA, Spain and ESPOO, Finland, February 27, 2012 /PRNewswire/ --

CEM4Mobile Solutions, the provider of innovative Customer Experience Management (CEM) solutions and services for Mobile Operators and Service Providers, today announced the release of Real-time Analytics for Service Monitoring. The product extension, enables the analysis and reporting of Quality of Experience (QoE) in real-time for selected services and user-segments in the operator's network.

The CEM4Mobile product extension can be utilized to measure end-to-end quality of experience (QoE)such as longer than normal connection or response times, device, application and service related errors or delays for specific user-segments or selected services. Exploding data usage has made real-time analytics and service monitoring business critical because Network Management systems are unable to measure end-to-end transactions and detect low QoE. The real-time element can support instant alerts to reflect performance changes throughout the day enabling operators to make better business decisions faster with premium services and important user segments. Equally the extension can be used for automatically reacting to QoE alerts within the time span of a customer transaction through integration with a Policy Control system.

The use cases with real-time analytics are plenty, and will provide real tools to shift the focus onto service-user interactions rather than only looking back at QoE degradation that has already occurred.Real-time analytics used as complementary to traditional Customer Experience Management reporting will add a new dimension to proactive analysis, customer retention and churn prevention.

CEM4Mobile as a solution

CEM4Mobile for Mobile Operators is a mobile Analytics and Customer Experience Management (CEM) solution particularly designed to fill Mobile Operators need to understand end-user wireless device usage, optimise their customer dialogue and maximise the number of satisfied, loyal customers and brand advocates.

The measurement and analysis focus is on interaction, experience and engagement, which directly impacts subscriber retention, profitability and lifetime value.The analysis extends to usage patterns, service ranking, market trends and particularly how different device, contract, content and user demographic combinations impact the behaviour.

In network centric tracking, CEM4Mobile analyzes content services accessed from end-user devices through the cellular network. Typically, at least the following services are captured into CEM4Mobile Analytics:

Browsing services: web/mobile sites, search engines, social networks
Mobile application stores: Apple store, Android Market, Nokia, Samsung Apps, Windows marketplace
Email, Webmail
Instant Messaging
Audio/Video streaming
Live games
Etc.

Actual network traffic capturing covers IP protocols related to these services, for example GTP, HTTP(S), WSP, TCP, UDP and many more. In addition to the network centric data collection solution supports direct data collection from browsing sites, applications and end-users (Voice-of-Customer).

By default, the system automatically detects the major global services such as Google services, Youtube, Facebook, Twitter, LinkedIn, Skype, eBay and Application Stores.

The new release will be available for full-scale commercial deployments in the third quarter of 2012.

For further information please visit Hall 2, stand 2A70 at Mobile World Congress or our blog at http://www.cem4mobile.com/blog/.

About CEM4Mobile Solutions

CEM4Mobile Solutions (http://www.cem4mobile.com) is a world-class expert in mobile analytics and Customer Experience Management. CEM4Mobile's product and service offering provides Quality of Experience (QoE) analysis which concentrates on end-users when they access digital services from their wireless devices enabling companies to optimize the customer dialogue, assure end-to-end service experience and maximize the number of satisfied, loyal and advocate customers. Digital services are the new voice of the mobile industry. Attract, retain and engage your customers.

More information

More information about CEM4Mobile Solutions Ltd and the CEM4Mobilesolution can be requested at:

CEM4Mobile Solutions Ltd
Kappelitie 6 A
02200 Espoo, Finland
[email protected]
tel: +358(0)9-689-884-88

Product information: http://www.cem4mobile.com

Blog: http://www.cem4mobile.com/blog/

Twitter: http://twitter.com/cem4mobile

SOURCE CEM4Mobile Solutions Ltd