CDI IT Solutions to Sponsor and Present at HDI Orange County Event

WHAT:

HDI Orange County Meeting

WHEN:

Wednesday, March 9, 2011

6:30pm PT

WHERE:

Pacific Life

45 Enterprise

Aliso Viejo, CA 92656

DETAILS:

For large and small companies alike, driving high customer satisfaction results is a challenge many fail to manage. A common issue is revamping normal business operations in the current environment and implementing change that increases customer experience quality. By implementing an upside down strategy where the customer drives the customer experience through the Service Management Organization (SMO), a company creates an environment where every decision is made with a customer focus.

CDI's Robert Kleier will explore the benefits and pitfalls of melding Service Management with Customer Satisfaction. By relating CDI's strategic thinking to real world experiences and best practices, this presentation will provide the audience with a variety of ideas on how to transform a service desk in order to achieve high customer satisfaction. 

ADMISSION:

FREE for HDI members, $10 for non-members (first meeting is free)

REGISTER:

http://bit.ly/epEG0T