CARiD.com's Customer Service Rated Excellent by Third-Party Ratings Firm StellaService

CRANBURY, N.J., Sept. 22, 2014 /PRNewswire/ -- StellaService, an independent company that rates the customer service performance of online businesses, recently recognized CARiD.com as having outstanding customer service.

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StellaService leverages a nationwide network of analysts, using the most robust evaluation methodology ever assembled for online customer service, to assess the most important elements of the online customer service experience.

CARiD.com was awarded a rating of StellaService Excellent, which is achieved by less than half of thousands of online businesses evaluated by the company.

CARiD.com, an online aftermarket automotive parts and accessories retailer, considers customer experience the most influential factor of a business' potential to succeed. 

"By partnering with StellaService we have identified additional opportunities to offer an unparalleled level of customer satisfaction," said CARiD COO Leonard Stavish.  "The result will be a revolutionized service standard for the automotive segment."

Online businesses with Elite or Excellent ratings are eligible to display the StellaService seal on their sites. This seal, now displayed on the CARiD.com homepage, is the only trustmark on the Web that objectively and credibly communicates to shoppers that a business is truly dedicated to providing great customer service.

About CARiD.com:
CARiD.com has become one of the fastest growing aftermarket automotive online retailers by offering the widest variety of parts, using state of the art technologies, and employing the most dedicated and creative team members in the industry.

Based in Cranbury, NJ, CARiD.com caters to the needs of all levels of automotive enthusiasts worldwide – from the do-it-yourselfer home mechanic to custom shops and dealers.

About StellaService
StellaService is dedicated to creating a world with better customer service – helping businesses achieve it and consumers find it.

Via a network of trained analysts, StellaService conducts daily evaluations of the customer service performance of online retailers.

This empirical, unbiased data powers Stella Metrics, the only platform for measuring, benchmarking and improving the end-to-end service experience of online retailers across the most meaningful operational metrics. In addition, this data informs the Stella Seal, which is awarded to online merchants that provide Elite and Excellent customer service. The StellaService Seal is the Web's most trusted signal of quality customer service and is displayed by some of the largest retail brands in the world.

Founded in 2010, StellaService is based in New York City. Investors include Battery Ventures, Consigliere, Gotham Ventures, Forerunner Ventures, Norwest Venture Partners and RRE Ventures Visit http://stellaservice.com/ for more. Follow StellaService on Twitter @StellaService.

SOURCE CARiD.com

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