Business Process Excellence: Global Trends and Success Factors

News provided by

IQPC Middle East

Sep 23, 2010, 01:25 ET

DUBAI, UAE, September 23, 2010 /PRNewswire/ -- The results are in! SIX SIGMA & PROCESS EXCELLENCE IQ and Market Value Solutions (MVS) have completed their first Global benchmarking study of tends and success factors in Business Process Excellence (BPE) in order to find out:

    - How companies are measuring the success of their BPE initiatives

    - How businesses are using the VOC (Voice of the Customer) to identify
      improvement priorities

    - What types of new approaches are working particularly well

835 individuals responded to the survey, representing a variety of BPE roles in companies of all sizes and industries from across the globe.

    Among the key findings:

    - 48 percent said that the VOC (Voice of the Customer) or the VOM (Voice
      of the Market) were the primary sources of information for driving BPE
      initiatives

    - 41 percent reported that their BPE initiatives were explicit outgrowths
      of the competitive business strategies

    - 76 percent reported that their BPE deployments were successful or
      highly successful

    - 14 percent of respondents said that the most important basis for
      defining the success of the company's BPE projects was the extent to
      which they could improve value delivery to their customers

    - 49 percent of companies reward BPE performance with bonuses or other
      rewards

    - 20 percent are using outside sources for any type of BPE accreditation

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BPE deployments that are explicit outgrowths of competitive business strategies are nearly twice as effective as BPE initiatives that are not clearly aligned with competitive business strategies. Those aligned with competitive business strategies were most likely to be driven by the Voice of the Customer or the Voice of the Market.

At Business Process Excellence MENA 2010 we will identify challenges that are encountered in MENA and show how business processes can be measured, analysed, improved and controlled to maximise efficiency.

We invite experts within Lean, Kaizen and Six Sigma across all sectors to attend this informative, interactive and thought provoking event to discuss challenges faced by professionals every day whilst mapping the future use of business process excellence within the MENA commercial landscape.

    To find out more go to: http://www.businessprocessexcellencemena.com

    Media Contact

    Michelle Petiza
    Marketing Manager
    [email protected]
    +971(0)4-3642975

SOURCE IQPC Middle East

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