Broadstripe Introduces the 'Broadstripe Challenge'

CHESTERFIELD, Mo., May 20 /PRNewswire/ -- Broadstripe — a leading cable, internet and phone provider serving communities in Michigan, Oregon, Maryland and Washington — today announced the all- new Broadstripe Challenge, a total satisfaction guarantee. In February, the company launched the industry's best 60-day, money-back guarantee program offering both new and existing Broadstripe residential customers 60 days to test the cable provider's services. The Broadstripe Challenge invites customers to take advantage of the existing 60-day, money-back guarantee and test the service and, if total satisfaction is not met, Broadstripe will pay for the subscriber to restore service with their old provider.    

"We took the industry's best satisfaction guarantee and made it better with the addition of the Broadstripe Challenge," said Tony Lent, Chief Commercial Officer at Broadstripe. "Now more than ever, we are confident that our customers will experience a full level of satisfaction and we remain committed to providing them with the best overall value in in-home communications and entertainment."

New customers will have 60 days to experience a wide range of Broadstripe packages including both bundled and individual services such as digital cable, high-speed internet and home phone.  If the subscriber is dissatisfied with his/her experience, he/she will have the opportunity to cancel the service and receive a full refund in the amount of the cost of the service, and Broadstripe will cover the cost of reactivation with the customer's former cable provider.

The Broadstripe Challenge also affords existing Broadstripe subscribers the opportunity to try services they might not have. The offer applies to any new services added by existing customers including home phone, digital cable and/or high-speed internet.

This program comes on the heels of a number of enhancements including a customer service operations overhaul that extended call center hours and implemented advanced call center technologies. Broadstripe has also upgraded its network, increasing internet speeds, reliability and picture quality.  

The 60-day guarantee Broadstripe Challenge far exceeds other service providers' money-back guarantee programs and makes Broadstripe's guarantee the best in the industry. For more information about the 60-day, money-back guarantee terms and conditions, customers can call 1-877-4TV-4EVR or visit www.broadstripe.com.

About Broadstripe

Broadstripe, a nationally recognized technology leader, is dedicated to providing its residential and business customers superior entertainment, communications products and outstanding customer service in all the markets it serves. Broadstripe provides a wide range of state-of-the-art digital cable, home phone and broadband internet services in communities in Michigan, Oregon, Maryland and Washington. A full listing of Broadstripe service areas can be found at www.broadstripe.com.

SOURCE Broadstripe