Broadstripe Introduces Broadstripe Callback Service

CHESTERFIELD, Mo., March 24 /PRNewswire/ -- Broadstripe, a leading provider of entertainment, information and communications, today announced the addition of its brand-new Broadstripe Callback Service.

The Broadstripe Callback Service will ensure that when Broadstripe subscribers call the company's customer service hotline during peak time periods, they will no longer have to wait on hold for a customer service representative. Instead, customers have the option to leave their home or mobile numbers with the callback service to maintain their place in line. Subscribers will then be given an expected return call time and receive a callback at the point at which a customer service representative is available.  

"We recognize that our customers' time is valuable and this callback service is one more way we can demonstrate just how much we appreciate them," said Tony Lent, Broadstripe's Chief Commercial Officer. "Broadstripe prides itself in providing the best in overall value in in-home communications and entertainment and we will continue to do so through initiatives like this one."

As part of Broadstripe Callback Service deployment, Broadstripe spent millions of dollars overhauling customer care operations. The company significantly increased staffing levels and required that its customer service representatives undergo extensive training to better serve its subscribers.

The Broadstripe Callback Service is one of several enhancements Broadstripe has implemented within the past year. Recently, Broadstripe introduced a number of revolutionary offers including the Broadstripe Forever package, a first-of-its-kind Lifetime Price Guarantee program and the industry's best 60-day-money-back guarantee, which was made available to both new and existing Broadstripe subscribers last month.

About Broadstripe

Broadstripe, a nationally recognized technology leader, is dedicated to providing its residential and business customers superior entertainment, communications products and outstanding customer service in all the markets it serves. Broadstripe provides a wide range of state-of-the-art digital cable, home phone and broadband internet services in communities in Michigan, Maryland, Oregon and Washington. A full listing of Broadstripe service areas can be found at www.broadstripe.com.

SOURCE Broadstripe