Bright Pattern Named Market Challenger in Ovum Report for Contact Center Solution

SAN BRUNO, Calif., Jan. 30, 2018 /PRNewswire/ -- Bright Pattern, global cloud contact center software provider, today announces its placement as a Market Challenger in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017–18 report. Ovum cites Bright Pattern's strong technological capabilities as the main driver for inclusion in the report, as well as competitive functionality, price-to-performance proposition, execution, and market impact.

The report analyzes the top eight contact center vendors based on technology, execution, and market impact. The vendors are placed as leaders, challengers, and followers based on aggregate scores.

Ovum defines a challenger as a "vendor that has had success in the market and has strong technical capabilities." Bright Pattern ranks highest among the challengers and scores in the top three in several technology categories, including Capabilities, Reliability and Scalability, Administration and Monitoring, Security, and Multichannel.

"[Bright Pattern's] impressive scores in technology and execution have attracted Ovum's attention and earned it a challenger rating in this recent report, and Ovum believes it is a strong competitor worth watching."

Bright Pattern went on to rank highly in the execution category. "Clearly a leader in the execution area, Bright Pattern, a company that was relatively late to market in 2013, is scored by its customers in the top three of every category."

"We are very delighted to be recognized and placed in this year's Ovum report," said Konstantin Kishinsky, CEO of Bright Pattern. "Ovum's report validates the technological advancements made with our 5.0 product release. As the vendor with the highest rating for multichannel capability and largest year-over-year revenue growth, Bright Pattern will truly be a company to watch in 2018."

About the Ovum Decision Matrix
The Ovum Decision Matrix compares the leading solutions in major enterprise and industry-specific technology categories and greatly reduces the time and risk involved in product and service procurement. Ovum has a tested and proven set of deliverables that help IT managers make the right decision in a timely manner. The Ovum Decision Matrix is complemented by an interactive tool that enables you to personalize the comparison for your own organization.

About Ovum
Ovum is a market-leading data, research, and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across 6 continents, Ovum offers a truly global perspective on technology, communications, and media markets. It provides clients with insight, including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion.

Ovum is part of the Business Intelligence Division of Informa PLC, a leading business intelligence, academic publishing, knowledge, and events group listed on the London Stock Exchange.

About Bright Pattern
Bright Pattern's cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern's Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

SOURCE Bright Pattern

Related Links

http://www.brightpattern.com