Brazil's SIM TV Selects Amdocs to Expand into Next-Generation Digital Products and Services

Amdocs CES Multi-Play Smart Pack solution will shorten time to market for new offerings and support SIM TV's expansion into new lines of business

News provided by

Amdocs

Jul 31, 2013, 04:05 ET

ST. LOUIS, July 31, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that SIM TV, a leading broadband and cable TV provider in Brazil, has selected Amdocs CES Multi-Play Smart Pack. This pre-integrated customer care and billing solution for cable operators with convergent offerings will enable SIM TV to shorten the time to market for new offerings by enhancing its capabilities to create and support the next generation of digital broadband and Pay TV products and services.

(Logo: http://photos.prnewswire.com/prnh/20120722/NY44154LOGO )

"As we seek to expand our existing TV services and move into new lines of business, we need a solution that provides excellent customer care while enabling product innovation and fast time to market for future services," said Marcio Zukin, director of operations at SIM TV. "Amdocs Multi-Play Smart Pack gives us an end-to-end customer care and billing solution with the ability to manage all our lines of business, including Pay TV and broadband Internet, and easily add new ones."

With superior customer service as one of its top priorities, SIM TV will benefit from Smart Pack's new Smart Client Framework feature, which gives customer service representatives a 360-degree view of the customer and a single order management solution across all lines of business – enabling them to handle calls quicker and more efficiently, while reducing revenue leakage.  Automated promotions, another new Smart Pack feature, will provide SIM's customers with pricing that is most suitable to their profiles; as a result, account handling becomes less prone to operator error.

"As SIM TV transitions from a traditional Pay TV market to one in which they deliver broadband Internet and other digital services, they need a convergent system to support their customers today and in the future," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs.  "With its advanced customer management and order management capabilities, Amdocs Multi-Play Smart Pack gives SIM the power to provide seamless support to its existing customer base today, while enabling it to expand into new services and markets."

Supporting Resources

About SIM TV
SIM TV was formed in January 2011 from a merger of companies belonging to Televisao Cidade. Its services are provided in Niteroi, Sao Goncalo, Volta Redonda, Gravatai, Salvador, Recife, Olinda, Paulista, Jaboatao Guararapes, Aracaju, Cuiaba, Juiz de Fora and Feira de Santana. SIM TV offers a very high degree of development and technical quality of projects for telecom operators, using a network consisting of fully optical fiber that enables communication companies for voice, video, images and audio using standard digital SDH, PDH and Ethernet.

About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at www.amdocs.com

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12 and May 16, 2013.

SOURCE Amdocs

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

icon3
440k+
Newsrooms &
Influencers
icon1
9k+
Digital Media
Outlets
icon2
270k+
Journalists
Opted In
GET STARTED