Booking.com Survey Reveals Top Causes of Business Travel Stress

NEW YORK, April 5, 2016 /PRNewswire/ --

It's inevitable that travelers - whether leisure or business - will at some point encounter a stressful situation. From flight cancellations to lost luggage, it's pretty much a given. However, new findings today released from Booking.com reveal that business travelers experience a higher level of travel stress due to the gamut of anxiety-inducing scenarios that leave them worried and anxious. Mix in unforeseen circumstances within the global climate, and the stress level increases even more. The reality, though, is that business travelers still have to travel.

The research conducted by Booking.com, the global leader in connecting business travelers with the widest choice of unique places to stay, surveyed over 4,500 business travelers across eight countries. Findings highlight that although a third of business travelers generally feel positive about traveling for business (39%), the biggest stressors for those traveling internationally for business stem from the logistics of their travel, with a staggering 93% feeling stressed at some point on their journey. A combination of pre-travel planning, booking accommodations, arranging transport, managing expenses and receipts, and navigating the destination, combined with a lack of sleep, has the potential to leave business travelers weary and strained. That's all before the important meetings and actual work have even begun.

   
    TOP CAUSES OF ANXIETY FOR AMERICAN BUSINESS TRAVELERS
    Missing a flight / train                               32%
    Language barriers                                      26%
    Possibility that luggage will be lost                  22%
    Unfamiliar surroundings                                21%
    Getting around the city                                18%
    Losing important documents (e.g. passport,
    presentation)                                          18%
    IT setup / whether devices will work                   17%
    Meetings being cancelled                               16%
    Presenting to / meeting with people for the first time 16%
    Cultural norms / differences                           13%
    Losing a company-owned device (e.g. laptop, mobile
    phone)                                                 12%

AIRPORT ANXIETY 

Airports are the biggest source of angst for American business travelers. Among their least favorite things about international business travel, delays and cancellations topped the list, with half (47%) of business travelers complaining about this. One in three (32%) say missing their flight is their biggest concern. As would be expected, jet lag (42%) and airport security queues (26%) are also disliked.

TOUCH DOWN TROUBLES 

Touching down in a foreign destination can feel exciting and adventurous for those on vacation but for business travelers, it can be a different story. The research shows that worries don't end at the airport, with one in four (26%) feeling anxious about language barriers when they reach their destination, and one in five feeling uneasy about being in unfamiliar surroundings (21%), and cultural norms and differences (13%). In addition, more than one-third say one of their least favorite things is being away from family or friends. Men (40%) are slightly more likely than women (34%) to feel this way.

Ripsy Bandourian, Director of Product Development, Booking.com for Business comments:  

"While business travel has so many positives, including the opportunity to experience new cultures, broaden horizons and the chance to meet colleagues face-to-face, the logistics of business travel can get in the way. Airport queues and delays, the accommodation at your destination lacking home comforts and lack of personal time can add a layer of unnecessary stress. That's why we launched Booking.com for Business, with seamless accommodation booking access and valuable, must-have information for business travelers such as where best to find meeting facilities, free Wi-Fi and top-class breakfasts. These capabilities can help alleviate some of the stresses and strains so the trip can be one to remember, for the right reasons."

NOTES TO EDITORS 

Research commissioned by Booking.com and independently conducted among 4,555 people (18-65) across the USA, UK, Germany, France, Spain, Japan, China, Italy who had traveled internationally for business four times or more in the past year. Research took place from 29th of January through to the 11th of February 2016.

About Booking.com:

Booking.com is the world leader in booking hotels and other accommodations online. It guarantees the best prices for any type of property - from small independents to five-star luxury. Guests can access the Booking.com website anytime, anywhere from their desktops, mobile phones and tablet devices, and they don't pay booking fees - ever. The Booking.com website is available in 42 languages, offers over 884,000 hotels and accommodations including more than 410,000 vacation rental properties and covers over 87,000 destinations in 224 countries and territories worldwide.  It features over 83M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 19 years of experience and a team of over 10,000 dedicated employees in over 170 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience. Established in 1996, Booking.com B.V. owns and operates Booking.com™, and is part of The Priceline Group (NASDAQ: PCLN). Follow us on Twitter, Google+ and Pinterest, like us on Facebook, or learn more at http://www.booking.com.

About Booking.com for Business 

Booking.com for Business (http://www.booking.com/business) is its tailored offering specifically focused on business bookers and travelers to allow them to seamlessly book and manage business travel in the simplest, smartest and most rewarding way. More than one in five bookings made on Booking.com are made for business. Enhanced features for business travel on Booking.com highlight those places which are frequently used for business, tapping into its extensive review data to make easy work of finding those that are business traveler tested and approved. Booking.com for Business also provides a free tool for travel managers and assistants that allows booking on behalf of others. Booking.com for Business is a platform with enhanced functionality and reporting designed to meet the specific needs of corporate travel, while delivering the same ease as Booking.com enabling every business traveler to book with confidence, wherever their business takes them.

SOURCE Booking.com