Bocada Offers Installed Base Customers Migration to Next-Generation Service Management Solution

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Nov 02, 2010, 08:35 ET

KIRKLAND, Wash., Nov. 2, 2010 /PRNewswire/ -- Bocada Inc., the world's leading provider of data protection management software and the creator of the Data Protection Service Management (DPSM) model, today announced a migration package for existing Bocada Enterprise customers to its next-generation, purpose-built DPSM solution – Bocada Prism – that enables the retention of existing databases and custom reports within a new high-performance service management application.

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Bocada Prism leverages the same market-leading agentless, scalable data collection engine and open database in Bocada Enterprise, adding intelligent analysis, intuitive workflow and SLA impact analysis functionality to provide a full data protection service management solution. Full migration packages are now available to assist the installed base of Bocada Enterprise users successfully move to Bocada Prism. The packages include new Prism licenses and professional services providing Migration assessment, validation, installation and hands on training.

The migration package is delivered in multiple phases as follows:

Phase 1: Migration requirements review – checks are made for hardware, configuration and use case/workflow to determine migration requirements and need to transfer customized reports.
Phase 2: Verify the migration – migration tests ensure all database updates and collections perform as expected and are validated with the customer that all analysis is accurate and consistent with previous findings. Training is provided on new data presentation methods and workflow difference between Bocada Enterprise and Bocada Prism.
Phase 3: Migrate – the new system is installed and verified for proper installation within the customer's production environment. Hand-on training for knowledge transfer purposes and a follow-up to ensure complete satisfaction complete the migration process.

"Our installed base Bocada Enterprise customers are very excited about the Prism product and the DPSM workflow concepts. Prism helps customers better manage to the business objectives of the organization with an easy to use, workflow driven interface which helps drive operational excellence and cost savings," said Nancy Hurley, CEO of Bocada. "We wanted to ensure our existing customers could migrate saved data from years of Bocada Enterprise use, and we therefore built Prism on the same backend architecture. All of our current customers will be able to realize the benefits of the Prism service management solution while ensuring all historical data is available."

Bocada offers three different tiers of migration packages based on the size of a customer's existing Bocada Enterprise installation and the extent of custom reports that need to be transferred. Current Bocada Enterprise customers can contact their Bocada representative for more information and to schedule an initial migration assessment.

About Bocada

Bocada provides market leading data protection service management solutions to transform the way companies deliver data protection services to achieve greater business and IT alignment, maximize operational efficiency, minimize risk and increase customer satisfaction. Based on patented, agent-less technology, Bocada solutions deploy rapidly and scale to meet the demands of the largest multi-vendor data protection environments. Over 500 enterprise organizations more effectively manage over 300,000 backup clients and servers with Bocada solutions. Headquartered in Kirkland, Washington, Bocada is privately held and funded by leading venture investors. For more information visit: www.bocada.com.

All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Bocada is a registered trademark of Bocada Inc.