BMO Harris Bank Opens New Smart Branch in Downtown Chicago, Providing Personalized Service and Robust Digital Capabilities

"We are listening to our customers and paying close attention to what they tell us is important to them," said Ernie Johannson, Group Head, U.S. Personal and Business Banking, BMO Harris Bank. "We are excited to be bringing our smart branches to various markets across our footprint to meet customers' evolving needs and expectations in a way that makes a positive impact in their day-to-day banking transactions."

BMO has been heavily focused on investing in both its digital and physical channels to enhance every customer touch point. The new branch formats provide customers with digital experiences that fit everyday lifestyles while freeing up branch teams to spend more time engaging with customers. Bankers are always on-site and available to answer questions, provide financial advice and assist with the new bank technology.

Conveniences and amenities found at smart branches include:

• ATMs that offer customers options for Mobile Cash withdrawals without use of a debit card
• Customers have the option of selecting their money denomination when withdrawing funds
• Bankers equipped with laptops and tablets to help customers with the new bank technology and provide assistance for their financial needs
• Bankers can issue debit/ATM cards instantly in the branch
• Public WiFi is available to allow customers the convenience of using mobile devices to conduct their banking

About BMO Harris Bank
BMO Harris Bank provides a broad range of personal banking products and solutions through nearly 600 branches and fee-free access to over 40,000 ATMs across the United States. BMO Harris Bank's commercial banking team provides a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. For more information about BMO Harris Bank, go to the company fact sheet. Banking products and services are subject to bank and credit approval. BMO Harris Bank N.A. Member FDIC. BMO Harris Bank is part of BMO Financial Group, a highly diversified financial services provider with total assets of CDN$728 billion (as of January 31, 2018), and a team of diverse and highly engaged employees.

SOURCE BMO Harris Bank