BMC Announces Partnership with Automation Anywhere to Deliver Robotic Process Automation with BMC Helix

HOUSTON, March 28, 2019 /PRNewswire/ -- BMC, a global leader in IT solutions for the digital enterprise, today announced a strategic partnership with Automation Anywhere, a global leader in robotic process automation (RPA), to extend the BMC Helix cognitive automation's capabilities to include RPA across service desk processes.

"Cognitive automation is at the core of BMC Helix," said Nayaki Nayyar, President of Digital Service Management at BMC. "Our partnership with Automation Anywhere will enable enterprises to further transform their ITSM into cognitive service management with RPA. Together, we will provide enterprises the flexibility to leverage bots across service management processes."

The BMC Helix offering integrates with Automation Anywhere's intelligent RPA platform, which combines sophisticated RPA, AI, and embedded analytic technologies. Automation Anywhere's RPA technology uses bots which work side-by-side with human workers to automate repetitive and mundane tasks, liberating employees to focus on delivering higher-level business value that only humans are capable of providing. 

A service desk agent can launch the BMC Helix RPA bot to help synchronize data across systems. The bot completes all actions in a few seconds, with the click of a button, resulting in service delivery speed and improved customer satisfaction.

BMC and Automation Anywhere's mutual customers will be able to digitize business operations, drive increased productivity, improve customer experiences, and lower operating costs.

RPA is growing at an unprecedented rate because of the high levels of efficiency and productivity achieved from intelligent automation. In fact, "Gartner predicts that by the end of 2022, 85 percent of large and very large organizations will have deployed some form of RPA." ¹

"Today, organizations more than ever before are adopting AI-enabled RPA technology to manage and automate business processes faster, with near-zero error rates, while dramatically reducing operational costs," said Peter Meechan, Chief Corporate Development Officer, Automation Anywhere. "Our partnership with BMC will help to elevate the IT service management industry, driving increased productivity and optimizing corporate profitability by reducing cost through automation."

To listen to a webinar about the BMC Helix Cognitive Service Management solution, visit www.bmc.com/helixwebinar.  

To learn more about the BMC Helix Cognitive Service Management solution, visit www.bmc.com/helix.

¹ Gartner, Inc. : Forecast Snapshot: Robotic Process Automation, Worldwide, 2018 Update by Cathy Tornbohm, Colleen Graham, Arthur Villa Published : 10 October 2018

About BMC
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. Bringing both unmatched experience in optimization and limitless passion for innovation to technologies from mainframe to mobile to cloud and beyond, BMC helps more than 10,000 customers worldwide reinvent, grow, and build for the future success of their enterprises, including 92 of the Forbes Global 100.
www.bmc.com

BMC, the BMC logo, and BMC's other product names are the exclusive properties of BMC Software, Inc. or its affiliates, are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2019 BMC Software, Inc.

Editorial contacts:

Ana Gabriel
BMC
D: 408.546.1069
M: 510.219.6625
[email protected]

SOURCE BMC

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